Apprenticeships

Support Citi's Markets Chief Operating Office by analysing data, improving business processes, and driving AI-enabled initiatives while completing a Level 3 AI & Data Technician Apprenticeship.Job DescriptionYou’re the brains behind our work. You’re ready to bring your knowledge from the classroom to the boardroom and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programmes equip you with the knowledge and training you need to play a valuable role on your team and establish a long-term career here. At Citi, we value internal mobility and career growth is not a question of if, but when.You'll support the day-to-day operations of our global Markets business as part of the Markets Chief Operating Office (COO), the team that enables and drives business performance. The Markets COO spans three key areas: Business Execution; Risk, Control & Transformation; and Innovation & Investments. Across these functions, you'll gain exposure to diverse aspects of the business, from partnering with trading desks and delivering key controls to supporting business development, strategic insights, and AI-enabled initiatives. Working alongside subject matter experts, you'll help identify opportunities to enhance processes and leverage technology to drive efficiency and automation.Programme descriptionWe provide you with the knowledge and skills you need to succeed. We’re committed to teaching you the ropes and then some. During the programme, you will study for a Level 3 AI & Data Technician Apprenticeship qualification. Aside from your peer group and manager, you will have a buddy and a dedicated programme manager. You will have access to first class technical and business training from well-established team, plus Citi’s online training portal.Side by side job shadowing and coaching with your team will be combined with the opportunity to work with counterparts in one of the world’s largest investment banks. You will gain valuable insight into the workings of a large global, financial Markets business. You will have exposure to a range of sales and trading activities and work with new and cutting-edge technologies.Your Day will look something like this…Assignments vary each year based on business priorities and team needs. Examples include:Data Analysis – Analyse business data to identify trends, insights, and areas for further investigation.Control Execution – Support the execution of key controls that help ensure the smooth operation of sales and trading activities.Strategic Initiatives – Contribute to projects that support business growth and long-term strategy.AI Enablement – Help accelerate the adoption of AI solutions that drive productivity, efficiency, and revenue growth.Collaboration – Work closely with colleagues across teams to solve challenges and develop innovative solutions.Process Improvement & Automation – Identify opportunities to streamline processes, reduce manual tasks, and leverage technology to improve operational efficiency.Qualifications & Eligibility CriteriaWe want to hear from you if…You have 5 GCSEs including Maths with a minimum grade B (or equivalent) and English Language with a minimum grade C (or equivalent)You have A level grades BBB (or UCAS equivalent)You may also meet the course entry requirements with combinations of different qualifications to the same standard (provided subject requirements are met).Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.You have been continuously living in the UK or EEA for at least the last 3 yearsYou have the right to live and work in the UK for the duration of the programmeSuccessful applicants will be enrolled on to the Level 3 AI & Data Technician Apprenticeship with Decoded.Who we think will be a great fit…A hunger to learn and a passion for the business are vital. We are hiring professionals who have a global perspective and want to make an impact on the corporate level. You value diversity and so do we. We’ll also be looking for the following:Demonstrate motivation for joining both the programme and CitiA passion for a career in financeAbility to multi-task with sharp problem-solving skillsStrong communicator, able to build relationships and rapport easilyAdaptable and enjoy working in a fast-paced environmentPositive attitude and keen to learnWhat We OfferWe work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.Highlights to our core benefits include:Award winning pensionOn-site health servicesPrivate medical insurance packages to suit your personal circumstancesPaid parental leaveGenerous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Posted today

Build a career in business operations by supporting systems administration, project coordination, data management, and commercial reporting through a structured apprenticeship programme.The VacancyAre you highly organised, detail-oriented and looking to build a career in business administration, systems support, data management, or project coordination? We're looking for a Systems & Projects Administrator Apprentice, as you’ll be known internally, to join our dynamic Systems & Projects Team. This is an exciting opportunity to gain hands-on experience across multiple business functions, including Supply Chain, Repairs & Maintenance, Asset Management, IT, and Transport, while working towards a recognised qualification. You'll play a vital role in supporting business-critical systems, maintaining accurate data, coordinating projects, and helping teams work efficiently across the organisation. No two days are the same, making this the perfect role for someone who enjoys variety, problem solving, and working with people. What You'll Be DoingAs a Systems & Projects Administrator Apprentice, you'll support a wide range of operational and commercial activities, including:Supporting monthly material audits to ensure data accuracy, compliance and timely completion.Maintaining sign-off trackers and escalating issues when required.Assisting with data management, reporting and system updates across the business. Maintaining databases and supporting the development of reports for stakeholders.Supporting the Systems & Projects Team with the collection and analysis of project information.Assisting with the maintenance of commercial project trackers and monitoring project progress.Helping prepare monthly and quarterly commercial reports. Working closely with Supply Chain colleagues and Quantity Surveyors to maintain accurate project records.Business & Team CoordinationOrganising meetings, booking venues and workspaces, preparing agendas and taking minutes.Managing electronic filing systems and document distribution.Providing administrative and secretarial support to senior managers and wider teams.Responding professionally to enquiries from colleagues, customers and suppliers. This is a hybrid role which will enable you to work from home if you wish.  The team do come together quite frequently to work together so being happy to travel within our operating region is important. Our operating region includes Hampshire, Wiltshire, Somerset and Dorset. What We're Looking ForWe're keen to hear from motivated individuals who are eager to learn and develop their skills.  This won’t be your first job, as you’ll be bringing with you skills that you gained within employment.  You are likely to have at least 12 months experience in an administrative/coordination role.EssentialGCSEs (or equivalent) including English and Maths grade 4/C and aboveStrong organisational skills and attention to detail.Good communication skills with the confidence to build relationships across different teams.Basic to intermediate IT skills, including Microsoft Office applications.Ability to prioritise tasks and meet deadlines.A positive attitude and willingness to learn.A full UK driving licence and access to a vehicle for work purposesDesirablePrevious administration experience in a commercial or office environment.Experience managing documents, reports, appointments or business data.Exposure to CRM systems or databases. What You'll GainThis apprenticeship offers an excellent foundation for a career in business operations, systems administration, project support, supply chain, or commercial services.You'll benefit from:Practical experience within a professional business environment.Exposure to multiple operational and commercial functions.One-to-one support from experienced colleagues and managers.A structured apprenticeship programme with study support.Opportunities to develop valuable administration, systems, reporting and project coordination skills. What’s in it for meWe invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needsA focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash planWe invest in colleagues’ careers and development through our leader and colleague development frameworksDefined Contribution Pension and attached life assuranceVolunteering hours available to all colleagues to enable them to give backSavings at cinemas, gyms, holidays, days out, various shops and eateries and lots moreEnhanced leaveWe celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Posted today

Develop a career in ethics and compliance by supporting policy management, risk assessments, whistleblowing processes, compliance reporting, and employee training through an apprenticeship.Company Description​​​​​Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your careerDPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!DPD is a Valuable 500 company and a Disability Confident EmployerJob DescriptionPurpose of Position The Ethics Compliance Apprentice will support the Ethics Compliance Officer in the continued development of the ethics compliance framework and system for DPD UK. The post holder will be required to work with the Ethics Compliance Officer, Chief Compliance Officer and managers from all functions across the organisation to assist in promoting and enhancing the ethical integrity of the Company, and assist in embedding an ethical culture. The role will work closely with the Legal and Compliance team and other key functional stakeholders such as People & Talent. We are looking for someone who is keen to build a career in Ethics Compliance and has a genuine interest in doing the right thing. This is an excellent opportunity for someone who is motivated to learn and develop within a supported team.Key Tasks/Areas of Responsibility Ethics Compliance Framework and System - Supporting the Ethics Compliance Officer in the management, continued development and review of the ethics compliance framework and system including: Policies and procedures e.g. Whistleblower Policy, Conflicts of Interest Policy, Gifts & Hospitality Policy Risk assessments on all ethics compliance topics in collaboration with the Internal Audit function e.g. Anti-Corruption, Duty of Care Disclosures systems for reporting of potential Conflicts of Interests and Gifts & Hospitality, including acting as a back office userWhistleblower alert line including acting as a trusted userAlerts and Disclosures supporting in whistleblower alerts and disclosures in accordance with the applicable policies and proceduresData and Reporting - Analysing all ethics compliance data and developing meaningful reporting templates and cycles to inform the Senior Leadership Team of key trends and issues Training Programme - Supporting in the delivery of all ethics related training Communications - Supporting the development of communications on compliance topics to the organisation Group Reporting - Supporting in the completion of Geopost reporting requirements on the ethics compliance topics for DPD UK Guidance - Providing ad hoc ethics compliance guidance to employees including queries into the ethics email inbox  QualificationsCandidates must have achieved 4 GCSE's at grade 4 or aboveThe successful candidate will: Demonstrate honesty, integrity, and professionalism in everything they doBe trustworthy and able to handle confidential and sensitive information with discretionHave a mature and responsible approach and attention to detailBe organised and able to manage multiple tasks effectivelyEnjoy working with data, with the ability to gather and analyse the information accurately Be curious, proactive and willing to ask questions and continuously learnNo previous experience in Ethics Compliance is required. We’re looking for someone with the right attitude, values and potential and we’ll provide the training and support needed to help you develop a successful career in this fieldAdditional InformationAbout our benefits:We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…Holiday tradingEnhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension schemeFree onsite car parking for all employeesHealth Kiosks visiting every locationDiscounted shopping from 100’s of retailers including up to 5% off supermarket shoppingMilestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glassesJoining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

Posted today

Develop business administration skills by managing customer invoice queries, accounts receivable, and payment collections while completing a Level 3 Business Administration apprenticeship.Company DescriptionJoin us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly  £2 billion, that can offer you great benefits and plenty of opportunities to progress your careerDPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!DPD is a Valuable 500 company and a Disability Confident EmployerJob DescriptionTo administer the resolution of customer invoices queries subsequentlyissuing credit notes where applicable.To proactively contact customers via telephone and email to secure paymentcommitments for invoices ensuring they are paid to agreed payment terms.Key Tasks/Areas of Responsibility● Investigate customer invoice queries against clearly defined policiesand administer credit notes where appropriate.● Manage accounts receivable ledger, proactively contacting customersvia telephone and email to ensure invoices are paid to agreed paymentterms● Manage inbound calls and email relating to all of the above areasensuring our customers expectations are always appropriately met● Actively engage with internal departments such as Sales, CustomerRelationship Management, Customer Services and Finance whereappropriate to ensure all of the above are achieved● Ensure all tasks are completed with agreed timescales ensuring alldefined quality standards are met.● Complete adhoc tasks in relation to the above when appropriateQualificationsMinimum Qualifications and Experience:Candidates must have achieved GCSE/Level 2 in Maths and English.Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams. Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.Apprenticeship Qualification:Completion of a Level 3 Business Admin qualification.Additional InformationWhat we’re looking for;Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)Independently motivated, with the ability to take on tasks and duties without immediate directionExcellent communication skills and the ability to communicate effectively at all levelsHigh attention to detail to produce accurate and quality workAn individual who has the ability to welcome and adapt to change, within a forward thinking business.Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and AccountabilitySpecial Conditions:Rates of Pay: Apprentices at DPD are paid above the national standard apprenticeship payStudy leaveOpportunity to work in a clean, health and safety conscious environmentFunded Training to develop your skillsThe opportunity to progress your career within the businessFurther training to develop wider skills Access to MyBenefits and DPD rewards programmeKey Measures of Performance:Compliance to training and qualification scheduleProductivityAttendance recordTraining reportsAssigned mentor report

Posted today

Support DPD's sustainability initiatives by managing carbon reporting, stakeholder engagement, emissions data, and environmental projects while completing a sustainability apprenticeship.Company DescriptionJoin us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly  £2 billion, that can offer you great benefits and plenty of opportunities to progress your careerDPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!DPD is a Valuable 500 company and a Disability Confident EmployerJob DescriptionTo support DPD in their mission to be the UKs leader in sustainable delivery by taking learnings from the apprenticeship qualification and using this to drive initiatives, projects and ways of working. Key Tasks/Areas of Responsibility● Completing customer carbon reporting on a monthly, quarterly, and adhoc basis utilising the existing reporting framework● Monitoring the team mailbox and responding to queries in a professional and timely manner● Liaising with customers regarding granular carbon data requirements and preparing reports to fulfill these requests● Processing invoices relating to the use of external stakeholders e.g. consultancies and charities● Identification and development of projects suitable for the DPD Eco Fund● Maintaining excellent relationships with external stakeholders such as charities and partners involved in Relove and Eco Fund initiatives● Developing knowledge and capability in relation to the application of sustainability-related legislation and supporting with implementation● Management of supplier relationships for the purpose of gathering emissions data and working closely with internal teams to manage and communicate this data● Developing communication skills through various mediums to support in the engagement of internal and external stakeholders● Building relationships with stakeholders across the business to support in the implementation of projects● Supporting at off-site meetings and events with external stakeholders such as customers and charity partners● Operating effectively within organisational, financial, and resource constraints and policies, and being compliant with statutory safety and employment regulations● Maintaining high levels of professional conduct, ethical behaviour and integrity at all times QualificationsMinimum Qualifications and Experience● Candidates must have completed three A-Levels, minimum grade C ● Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.Additional InformationWhat we’re looking for;● Passionate and interested in Sustainability and Corporate, Social, Responsibility (CSR)● High level of attention to detail● Good communication skills● Constant and curious learner with a desire to continuously develop their skills set and knowledge base● Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)● Independently motivated, with the ability to take on tasks and duties without immediate direction● Excellent communication skills and the ability to communicate effectively at all levels● High attention to detail to produce accurate and quality work● Willing to travel to alternative DPD locations and external events on an adhoc basis where required ● An individual who has the ability to welcome and adapt to change, within a forward thinking business.● Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Posted today

Supports the marketing team by assisting with retail marketing campaigns, digital marketing, CRM, events, and customer engagement while completing a Retail Marketing apprenticeship.We have an exciting opportunity for a Retail Marketing Apprentice to join the Marketing Department at Vertu Motors plc, based at our Head Office in Gateshead.Throughout this apprenticeship, you will develop skills in campaign planning, digital marketing, CRM, data analysis, events, customer engagement and retail marketing strategy, supporting the delivery of marketing activity across one of the UK's leading automotive retail groups.Reporting into the Retail Marketing team, you will work alongside experienced marketing professionals and gain exposure to a variety of channels, stakeholders and marketing disciplines. This role provides an excellent opportunity to gain hands-on experience in a fast-paced, commercially focused environment whilst building a strong foundation for a career in marketing.By combining academic study with practical work experience, this apprenticeship offers the opportunity to develop your marketing knowledge whilst contributing to real business outcomes.Key ResponsibilitiesSupport the planning and delivery of retail marketing campaigns across New Car and Motability programmesAssist in the execution of multi-channel marketing campaigns, including CRM, digital, social media and offline activityHelp coordinate campaign assets, offers, creative materials and dealership informationSupport local dealership marketing activity and its alignment with national manufacturer campaignsAssist with the planning and delivery of experiential marketing events, including logistics and on-site supportWork collaboratively with internal stakeholders, channel specialists and external agencies to support campaign deliveryAssist with CRM activity, testing campaigns and learning best practice audience targeting techniquesGain exposure to digital marketing channels including paid media, website activity and social campaignsSupport campaign tracking, performance monitoring and reportingDevelop an understanding of marketing metrics, campaign effectiveness and return on investmentAssist with budget tracking and campaign administrationEnsure activity follows brand guidelines, GDPR requirements and advertising regulationsLearn how AI and emerging technologies can support marketing planning, content creation and campaign deliveryStay up to date with industry developments, consumer trends and competitor activityWhat You'll LearnThis apprenticeship combines formal learning with practical experience and provides exposure to many areas of modern retail marketing.You will gain experience in:Marketing campaign planning and executionCRM and customer communicationsDigital marketing and social mediaEvent marketing and experiential campaignsMarketing analytics and reportingAudience targeting and segmentationBudget awareness and campaign managementUnderstanding marketing KPIs and return on investmentWorking with agencies, manufacturers and internal stakeholdersThe use of AI within a modern marketing environmentEssential SkillsWe are looking for a motivated individual with a genuine interest in marketing and customer engagement. The following skills would be desirable:Strong written and verbal communication skillsGood organisational and planning abilitiesExcellent attention to detailStrong computer skills with a good understanding of Microsoft Word, Excel and PowerPointAbility to manage multiple tasks and deadlinesCommercial awareness and an interest in marketing trendsA willingness to learn and develop new skillsPersonal QualitiesEnthusiastic and eager to learnCreative thinkerPositive and proactive attitudeStrong attention to detailTeam player with excellent interpersonal skillsOrganised and dependableCustomer-focused mindsetWe are looking for individuals who share the values that make us who we are as an organisation. If you share our values, we will welcome your application:Passion | Professionalism | Recognition | Commitment | Respect | Integrity | OpportunityQualifications RequiredApplicants are required to have, or be predicted to obtain, GCSE Grade A*-C / 9-4 (or equivalent) in the following subjects:EnglishMathsOne other subjectWhy Vertu?As one of the UK's largest automotive retailers and a PLC business, Vertu Motors offers excellent career development opportunities, ongoing support and the chance to gain hands-on experience within a highly successful Marketing team. This apprenticeship will provide broad exposure across multiple marketing disciplines and a strong foundation for a future career in retail marketing, digital marketing or customer engagement.We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:25 days holiday rising with length of service - plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailersPreferential Service RatesColleague Purchase SchemeShare Incentive SchemePensionEnhanced Maternity & Paternity

Posted 2 days ago

Supports the marketing team by creating social media content, managing digital campaigns, and completing a Social Media apprenticeship.We have an exciting opportunity for a Social Media Apprentice to join the Marketing Department at Vertu Motors plc, based at our Head Office in Gateshead.This apprenticeship offers a fantastic opportunity to develop your skills in content creation, social media strategy, analytics, and digital brand management whilst gaining practical experience within a busy in-house marketing team.Reporting into our Social Media Manager, you will be supported by a full in-house Social, Content and PR team within a wider Marketing Department and get the opportunity to work across different functions to gain a broad experience and understanding of marketing.By combining academic study with practical work experience, this is a fantastic opportunity to develop your skills in social media whilst building your career.Key ResponsibilitiesSupport the creation of written and audio-visual content for use across multiple platformsAssist in delivering content aligned with campaign objectives, brand guidelines and audience needsWork from creative briefs to research, develop and produce engaging contentContribute to social media, website and digital marketing activityAnalyse performance and support campaign tracking and reportingCollaborate with internal teams including Retail, Events and Partnerships to deliver exciting content for the Vertu channelsEnsure content is delivered on time, within budget and in line with business expectationsMaintain awareness of legal, regulatory and brand compliance requirementsStay up to date with social media developments, technology and consumer trendsEssential SkillsWe are looking for a bright, self-motivated candidate with a positive attitude. The following skills would be desirable:Strong written and verbal communication skillsConfident computer skills with a good understanding of Microsoft Word, PowerPoint and ExcelGood organisation and planning skillsKnowledge of common social media platforms including Facebook, X, Instagram, TikTok and YouTubeDesirable SkillsExperience creating content is preferred but not essentialA good eye for engaging content and the willingness to learn and developPersonal QualitiesEnthusiasticStrong attention to detailAbility to multitaskCreative thinkerWe are looking for individuals who share the values that make us who we are as an organisation. If you share our values, we will welcome your application:Passion | Professionalism | Recognition | Commitment | Respect | Integrity | OpportunityQualifications RequiredApplicants must have achieved, or be predicted to achieve, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in:English MathsOne other subjectWhy Vertu?As one of the UK's largest automotive retailers and a PLC business, Vertu Motors offers excellent career development opportunities, ongoing support, and the chance to gain hands-on experience within a highly successful and innovative marketing team.We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:25 days holiday rising with length of service - plus bank holidaysAccess to our online rewards platform giving you cash back and discounts for multiple retailersPreferential Service RatesColleague Purchase SchemeShare Incentive SchemePensionEnhanced Maternity & Paternity

Posted 2 days ago

Supports the Customer Experience team by handling customer feedback and complaints while completing a Business Administration apprenticeship.Our Vacancy We are looking for a Customer Feedback and Information Apprentice to join our Customer Experience Team. This is an exciting opportunity to gain hands-on experience while completing a structured apprenticeship programme, developing valuable skills in complaint handling, investigation, customer communication and service improvement. Working closely with the Customer Feedback and Information Officer and wider team, you will help ensure customer feedback and complaints are managed effectively, fairly and in line with regulatory requirements. This role is ideal for someone who is passionate about delivering excellent customer service, enjoys working with people and wants to contribute to creating positive outcomes for residents while supporting a culture that is respectful, empathetic and inclusive.What you'll doAs a Customer Feedback and Information Apprentice, you will support the day-to-day administration and coordination of customer complaints and feedback, helping to ensure every customer receives a professional, empathetic and resolution-focused service. You will assist with monitoring complaint cases, maintaining accurate records, checking correspondence, and communicating with customers by phone and email. Working alongside experienced colleagues, you will develop your ability to investigate complaints, analyse customer feedback, identify service improvement opportunities and understand the regulatory requirements that shape complaints handling. You will also support reporting activities, contribute to audits and quality assurance processes, and work collaboratively with teams across the organisation to ensure residents' voices are heard and used to improve services. Through practical experience, training and coaching, you will build the skills, confidence and knowledge needed for a successful career in customer experience and service delivery.Why join usWhen you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered. What we offerSalary of £24,479Business Administration ApprenticeContributory pension scheme up to 10% matched contributionsLife assurance of 4x annual salary (Terms and Conditions apply)30 days annual leave in addition to bank holidaysTwo volunteer days per year24/7 digital GP service and counselling helpline (including face-to-face sessions)Free annual eye test voucher and contribution towards glassesEnhanced maternity, paternity, and shared parental leave provisionFlexible benefits scheme, including family friendly benefits and access to a discount portal Annual flu vaccinationsPlease read before applying:You must have the right to work in the UK; we are unable to provide a visa sponsorship.We reserve the right to close this advert early if we receive a high volume of suitable applications.Eligibility Criteria: To be eligible for apprenticeship funding you must meet the following eligibility criteria:You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this)You must not hold a qualification at the same level or higher in the same subjectYou will need to be 18 or older at the start of the apprenticeship

Posted 2 days ago

IT Support Analyst Apprentice providing first-line technical support, assisting users with IT issues, and completing an IT apprenticeship while developing technical and customer service skills.About The Delta GroupWe are Europe’s leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.Role OverviewThe IT Support Analyst Apprentice is an entry-level, first-line support role focused on delivering excellent customer service and being the welcoming, helpful face of IT for The Delta Group. This role is ideal for someone starting their IT career who is enthusiastic, approachable, eager to learn, and ready to help colleagues with day-to-day technology issues.Reporting to the Senior Support Analyst, with a dotted-line into and day-to-day guidance from the IT Systems & Support Engineer, the role will provide basic first-line support, log and triage tickets, help users with common IT requests, and escalate issues to the IT Systems & Support Engineer where further technical knowledge is required. The successful person will be the first to step forward when someone needs help, whether that is at the desk, over the phone, through the service desk, or when a colleague walks into the room.Key ResponsibilitiesFirst-Line IT Support & Customer Service- Be the first point of contact for colleagues needing IT help, providing a friendly, helpful, and professional service- Welcome users who visit the IT area and take ownership of understanding what they need- Log, update, and manage basic incidents and service requests through the service desk system- Provide basic first-line support for common issues such as passwords, access, printers, laptops, mobile devices, and Microsoft 365- Escalate issues promptly to the IT Systems & Support Engineer when further technical support is requiredUser Support, Equipment & Day-to-Day Tasks- Support basic setup of laptops, desktops, mobile phones, headsets, monitors, and other IT equipment- Assist with new starter setups, leaver checks, desk moves, and equipment handovers under guidance from the IT team- Help users connect to Wi-Fi, printers, meeting room equipment, and standard business applications- Carry out simple checks and routine support tasks to keep equipment organised, labelled, asset-recorded, and ready for use- Keep users informed, reassure them where needed, and make sure they know what will happen nextService Desk, Communication & Escalation- Record clear notes on tickets so the IT team can understand the issue and what action has already been taken- Prioritise requests appropriately and ask for help when unsure- Communicate clearly and politely with users, avoiding jargon wherever possible- Follow up with users to confirm issues are resolved or to provide updates on progress- Learn when to resolve, when to ask questions, and when to escalate first to the IT Systems & Support EngineerLearning, Development & Good IT Practice- Complete apprenticeship learning, training tasks, and development activities alongside the day-to-day role- Learn the basics of Microsoft 365, Windows, device management, networking, printing, and IT security- Follow IT processes, security guidance, and company policies when supporting users- Ask questions, take notes, and build confidence by learning from the wider IT team- Develop strong habits around communication, documentation, accuracy, and customer careDocumentation & Administration- Keep basic records accurate, including ticket updates, asset management records, equipment allocations, equipment loans, and user requests- Help maintain simple how-to guides, checklists, and notes for common support tasks- Support the IT team with routine administration and follow-up tasks- Make sure work is documented clearly so colleagues can pick up or understand the next stepTeam Support & Positive Attitude- Support the IT team with small tasks, equipment checks, meeting room checks, and general day-to-day activity- Be proactive in offering help rather than waiting to be asked- Show energy, curiosity, and a willingness to get involved- Take pride in giving colleagues a good experience of IT support- Represent the IT team positively by being visible, approachable, and ready to helpSkills, Knowledge and ExperienceEssential- A genuine interest in IT and a desire to build a career in technology- Strong customer service mindset and confidence speaking with people face to face, by phone, and through written updates- Friendly, approachable, and willing to be the first person to help when someone needs support- Basic understanding of computers, mobile devices, Microsoft Office, and common workplace technology- Good attention to detail and willingness to follow processes carefully- Positive attitude, reliability, and willingness to learn from othersDesirable- Previous experience in customer service, retail, hospitality, helpdesk, or another people-focused role- Basic experience helping family, friends, school, college, or work colleagues with IT issues- Interest in Microsoft 365, Windows, Apple devices, networking, cyber security, or technical support- Working towards, or interested in completing, an IT apprenticeship or related qualificationPersonal Attributes- Warm, polite, and confident when speaking to colleagues at all levels- Naturally helpful and quick to offer support when someone needs assistance- Curious, enthusiastic, and keen to learn how things work- Patient with users who may be frustrated, busy, or unsure how to explain the issue- Organised, reliable, and able to follow instructions carefully- Positive, visible, and proud to represent the IT team in a professional wayKey Interfaces- Senior Support Analyst- IT Systems & Support Engineer- IT Support, Infrastructure, and Security Teams- Colleagues across office, production, warehouse, and site teams- HR and managers involved in starters, movers, and leavers- Training provider, apprenticeship coach, or external learning support where applicableOur Commitment to Diversity, Equality and InclusionThe Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.

Posted 2 days ago

Customer Service Advisor Apprentice supporting customers, managing housing repair requests, and completing a Level 2 Customer Service Practitioner apprenticeship while gaining hands-on experience.Customer Service Advisor Apprentice – BirminghamAre you looking to start a career in Customer Services?  Want to earn whilst you learn? Join our busy and vibrant Hub team as an Apprentice Customer Service Advisor and work with us to develop a rewarding career in Customer Services   What’s the apprenticeship all about?  Over 18 months, you’ll follow our comprehensively designed development pathway, learning on the job and getting hands-on training from both a college tutor and our experienced team members. You’ll work towards achieving your Customer Service Practitioner Level 2 qualification while building a rewarding career in our responsive repairs team.You’ll start in our Customer Inbound Team, where you’ll be supported by qualified mentors as you develop the knowledge, skills, and behaviours to deliver great service. This includes managing calls from clients and tenants, raising and tracking housing repair orders, and making sure jobs are scheduled and coordinated effectively using our systems.Once you’ve mastered these skills, you’ll have the chance to move into one of our dedicated planning teams, where you’ll manage engineers and focus on optimisation and efficiency. With a mix of external and internal training, this role is designed to give you the foundation for a successful future career with Ian Williams Ltd. What will you be doing?  Answering and managing inbound calls from clients/tenants in a professional manner providing an excellent customer journey.Logging customer queries, complaints and job requests accurately into the systemEnsuring accurate categorisation and prioritisation of repairsMonitoring and following up on existing repair jobs, providing customers with timely updatesCommunicating effectively with customers showing empathy and professionalismLearning and proficiently using our DRS scheduling system for job schedulingManaging lifecycle of repair jobs from initiation to completionTroubleshooting and resolving scheduling conflictsWorking closely with engineers updating them of their schedule and any changes to optimise job efficiency and completionMonitoring job progress to ensure we are achieving Client Key Performance Indicators (KPI’s)Participating in training development programs to support your overall delivery What skills do you need to apply?  To be committed to developing your career and have a genuine passion for helping people.Great communications skills and a confident, professional telephone manner are essential to support our wide range of clientsTo be an ‘out of the box thinker’ with a want to go above and beyond in what you doPersonal and professional maturity to help you to handle queries with empathy and adaptabilityTo be able to work well in a team and have a flexible attitude towards work.Initiative to seek assistance when neededGood spoken and written EnglishGCSE (or equivalent) grade 4 or above in Maths and English.  Benefits of working at Ian Williams:Scheduled pay reviews Enhanced maternity/paternity payTraining and development opportunitiesTrade discounts from our preferred suppliers for you and your friends and familySpecsavers vouchers

Posted 2 days ago

Business Support Officer Apprentice providing administrative support, customer service, and business operations support while completing a Level 3 Business Administration apprenticeship.This Role is Subject to: Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. The Legal Right to Work documentation needs to cover the period of the apprenticeship programme.Been a resident in the UK, Ireland, the British Overseas Territories or Crown Dependencies (Channel Islands and Isle of Man) for the last three years.Proof of Manchester Residency –  Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. 1 Reference DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.Qualification - If you are under 19 in England and want to start an apprenticeship, you must complete Level 2 (or equivalent) qualifications in maths and English if you haven't already. This typically means achieving a GCSE Grade 4 (C) or higher, or completing Functional Skills alongside your vocational training. No qualification is required for those 19 and over. This role is an apprenticeship and as such, the successful applicant will be required to undertake a course of study leading to a NVQ level 3 in Administration. This qualification will take 12 months and on successful completion, annual salary will increase to £25,583.We welcome applicants who have previously attended further education and encourage you to apply to gain new skills to specialise in a different area.This is a fantastic opportunity to broaden your horizons! However, it is important to highlight, due to the Department of Education’s funding rules for Apprenticeships, you would be ineligible to apply for this apprenticeship role if you currently have a qualification at Level 3 or above in Business and Administration or similar field. Any offer of employment may be withdrawn if it is found that your prior qualifications conflict with the apprenticeship framework. An exciting opportunity has arisen for a Business Support Officer (Level 1) to join our committed team, delivering vital business support across Adult Services and Senior Management. Based at Hulme District Office, this role offers a varied and engaging working environment at the centre of our service delivery.Working as part of a supportive and collaborative team, you will play a key role in ensuring the smooth running of administrative processes, helping to underpin essential administrative work and provide effective support to the Sensory Team and our citizens.We are seeking to recruit a highly organised and proactive individual to join our Business Support Team.  This is a critical role providing confidential, accurate, and timely administrative support to ensure the smooth operation of the service and support to the senior management team. About the CandidateKey Responsibilities:Deliver high-quality administrative support, including minute-taking, document preparation, and data entry.Being the first point of contact for citizens, answering queries and directives.Manage and prioritise your own workload effectively, responding flexibly to the needs of the service.Maintain confidentiality and handle sensitive information with discretion and professionalism.Communicate effectively with a wide range of internal and external stakeholders.Essential Skills and Experience:Strong administrative and minute-taking skills, with a proven track record in a similar role.Proficient in Microsoft Office applications (Word, Excel, PowerPoint) with excellent keyboard skills.Excellent verbal and written communication skills, with the ability to engage confidently with colleagues, partners, and stakeholders.Ability to work independently, make sound judgments, and take initiative.High attention to detail and accuracy in all aspects of work.Demonstrated ability to maintain strict confidentiality and manage sensitive information appropriately.About UsWe’re the local council for one of the UK’s most vibrant and diverse cities.  Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:We take time to listen and understandWe work together and trust each otherWe show that we value our differences and treat each other fairlyWe ‘own it’ and we’re not afraid to try new thingsWe’re proud and passionate about ManchesterBenefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period. A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the communit

Posted 2 days ago

Business Assurance Apprenticeship providing hands-on experience in business analysis, process improvement, governance, reporting, and business transformation while earning a Level 4 Business Analyst qualification.Join us, be part of more.We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.About your team:At Centrica Energy Storage +, our mission is to store it.Our onshore and offshore teams are united in their goal, to boost the UK’s energy security and drive down bills for customers. Rough, our North Sea storage facility, currently provides half of the UK’s gas storage – enough to heat 2.4 million homes over winter. But we’re not stopping there. We’ve got our sights set on transforming it into the world's largest hydrogen storage facility and creating a Net Zero connected energy hub in the Humber.Start Your Career in Business Improvement and Business AnalysisDo you enjoy solving problems, analysing information and finding better ways of working? We’re offering an exciting opportunity to join our Business Assurance team as a Business Assurance Apprentice. This role combines hands-on workplace experience with a fully funded Level 4 Business Analyst Apprenticeship, giving you the chance to build practical skills while gaining a nationally recognised qualification.Basic salary: £26,500About the Opportunity:You’ll gain exposure to a wide range of business activities, including governance, reporting, data analysis, project support, process improvement, knowledge management and business change. You’ll also develop transferable skills that are highly valued across many industries, helping you build a strong foundation for your future career.Working within our Centre of Excellence, you will:Help coordinate and improve business processesSupport reporting, dashboards and performance monitoringAssist with project and governance activitiesMaintain business documentation and knowledge recordsWork with stakeholders across different functionsAnalyse data and identify improvement opportunitiesSupport business change and transformation initiativesContribute to continuous improvement projects.What We're Looking For:5 GCSEs (including Maths & English, grades A*-C or 9-4).No work experience required (this is your opportunity to energise your career) #MoreThanACareerStrong interest in working with information, data and technologyCommitment to build a portfolio of evidence and apply learning in the workplace through relevant Business Assurance projects and improvement activityCurious and eager to learnStrong communication skillsHighly organisedGood problem solverTeam player who enjoys working with othersEnthusiastic about developing a professional career.What You'll Gain:Level 4 Business Analyst ApprenticeshipStructured learning and professional developmentCoaching and mentoring from experienced professionalsExperience working on real business challengesExposure to governance, reporting, process improvement and digital transformation activitiesA fantastic foundation for careers in Business Analysis, Project Management, Business Assurance, Data & Insight, Governance, Continuous Improvement and Operational Excellence.Why should you apply?We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

Posted 3 days ago

Business Support Apprenticeship providing administrative support across Housing Strategy and Homelessness services while gaining a Business Administration qualification.Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.Hackney Council is undertaking an ambitious programme of regeneration across a number of housing estates and sites across the borough. We aim to transform places by building new neighbourhoods with well-designed housing, streets and public spaces. The programme is building more than 3,000 new homes over the next 10 years and will deliver much needed new council rented, shared ownership and outright sale homes across Hackney. Strategy, Assurance & Private Sector Housing is a highly skilled multi-disciplinary service that provides specialist support and leads on bespoke portfolios across the Housing Strategy and Homelessness division.As a Business Support Apprentice in the Housing Strategy & Homelessness Division, you will work across several service areas providing administrative support to ensure the smooth running of divisional functions. Eligibility for this apprenticeship:For this position, you will already hold at least a Level 2 or GCSE A*-C / 4-9 in Maths and English ****If you hold an Education, Health and Care Plan (EHCP), a statement of special educational needs (SEN) or a learning difficulty assessment (LDA) this criteria may not apply, and you will be assessed individually.You will not be eligible for the apprenticeship if you already hold a Business Administration-related qualification at Level 3+.You must also meet at least one of the additional set criteria for eligibility for our apprenticeship positions:– You are a current resident of the London Borough of Hackney – You are a current student at a Hackney education institution (school, college, university, PRU/alternative provision, Adult Learning provision)– You are a former student at a Hackney secondary education institution and completed at least one GCSE or equivalent Level 2 qualification there within the last 8 years – You are a current or former recipient of Hackney leaving care services.To access Apprenticeship training funding, you must also:– Hold a British/EEA passport or have permission from the UK government to live in the UK AND– Have been resident in the UK or EEA for at least the last three years.  If you are a resident of the EEA, you must have settled or confirmed settled status in the UK.You must be able to evidence that you meet the eligibility criteria. Please ensure that you have read the eligibility criteria in the Job Description & Person Specification. You will not be eligible if you cannot provide this evidence.As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

Posted 3 days ago

Level 2 Lean Manufacturing Apprenticeship offering hands-on manufacturing training, nationally recognized qualifications, and the opportunity for a permanent role.Are you a college or school leaver looking to embark on a new chapter in the manufacturing industry? Do you want to earn whilst you learn? Then an Apprenticeship with Essity could be for you!   We are a leading global hygiene and health organisation dedicated to improving well-being through products and solutions that are essential for everyday life. We are home in the UK to brands such as Cushelle, Plenty, Velvet, Bodyform, Tena & Tork. We have 37,000 employees globally and 1600 in the UK and ROI, with sales in approximately 150 countries. Here at Essity, our greatest asset is our people so we make sure that our employee rewards and benefits make you feel that you are a valued part of us. Excellent starting salary (above the national minimum apprentice wage) Salaries are reviewed regularly throughout the apprenticeship based on performance and qualifications gained  Annual bonus opportunity A range of benefits including cycle2work, Health Shield, health and wellbeing support and our online voucher portals which give you access to hundreds of discounts.  About the roleOur Apprenticeship programmes have become well established over many years within our various sites in the UK, and we are proud to see the success and development of the employees who began their career on our apprenticeship programmes.   What you will doThis Level 2 apprenticeship programme is designed to develop you over 2 years to reach a nationally recognised qualification in Lean Manufacturing. On completion of the course, you will be invited to apply for a permanent position within the business.   As it is shift based, you will need to be 18 years old by the start date.The attractive shift pattern allows you to work four 12 hour shifts (two days and two nights) followed by four days off with longer shift breaks of 18 days several times and year. Who you areWe keep our list of requirements short, but there are a few that you will need:  You will have a minimum of 4 GCSE qualifications at standard grade C/grade 5 or above, including Maths and English T-Level or NVQ in Mechanical Engineering highly desirableYou will be willing to learn and take a positive approach to problem solving You will have the ability to be flexible and manage time effectively You will have great attention to detail  You will be a team player   What We Can Offer YouOur purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Posted 3 days ago

Supports import and export customs compliance by preparing documentation, ensuring regulatory compliance, and coordinating with internal teams and customs brokers while receiving full training.Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.  Job Description  Job Summary:Teledyne Valeport have more than 50 years’ experience designing and manufacturing oceanographic, hydrographic and hydrometric instruments. We are committed to supplying innovative, high quality, reliable instrumentation, and our philosophy of keeping development and manufacturing entirely in-house means we can retain complete control over all aspects of our product range.Our stunning riverside premises in the picturesque town of Totnes in the southwest of the UK houses every facility required for design, CNC machining, environmental testing, assembly, calibration and servicing. This end-to-end approach means customers can have complete faith in our expertise and be assured that we will continue to provide them with the high levels of quality, performance and service they have come to expect.We are looking for a Junior Customs Analyst to support import and export activities by ensuring all shipments are compliant with customs regulations, company policies, and international trade requirements. The role focuses on accurate documentation, classification, and risk management to enable smooth and compliant global operations.  Full training will be provided, and we will also consider this being an apprenticeship.Detailed Description:Ensure all import and export shipments are compliant with applicable customs regulations and company procedures.Prepare and review customs documentation for accuracy and completeness.Ensure correct commodity codes (tariff classifications) are assigned to all goods.Maintain accurate records for all customs transactions in line with audit requirements.Work with internal teams and customs brokers to provide clear and compliant instructions for shipments.Monitor shipments to ensure timely clearance and minimise delays.Support resolution of customs queries, discrepancies, or delays.Assist with post-entry reviews and corrections where required.Provide guidance to internal stakeholders on customs and trade compliance requirements.Stay up to date with changes in customs regulations and communicate impacts to the business.Support adherence to export controls, licensing requirements, and sanctions regulations.Identify potential compliance risks and escalate issues where required.Support internal and external audits related to customs compliance.Participate in periodic reviews of customs entries to ensure accuracy and completeness.Requirements:Willing to carry out training (degree apprenticeship) in customs, logistics, or international trade and undertake the necessary training and work experienceInterest in International tradeStrong attention to detail and accuracyAbility to work with multiple stakeholders (internal teams and external brokers)Confident working with data and documentationPreferred Skills/Experience:Educated to minimum A-level or equivalentWorking knowledge of Microsoft 365 solutionsRange of benefits include.Pension plan that matches employee contributions up to 7%.Life assurance cover at the value of four times basic annual salary.25 days holiday per annum plus public holidays.Holiday purchase scheme of up to an additional 5 days per year.Internal reward and recognition scheme linked to internal benefits platform.Employee Assistance Programme.Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, (Medi-cash).Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.Cycle to Work scheme.Enhanced family-friendly benefits.

Posted 4 days ago

A pensions administration apprenticeship where you'll calculate pension benefits, manage member records, and provide customer support while earning a professional qualification.Why this role?Are you detail oriented, great with numbers and looking to start work in the finance sector? We are looking for motivated school or uni leavers keen to launch their career. Working in a friendly, supportive environment, you will quickly become an integral and valuable part of our pensions administration team; a team that truly value the quality of work they do for our clients.A career with us offers varied and fulfilling development opportunities and we are committed to supporting you in your pursuit of your apprenticeship qualification through a generous study package. Your training would follow a structured programme allowing you to develop your technical pensions related knowledge, client relationship management skills and a general understanding of finance.Who are we?Broadstone is the Top (Third Party) Pensions Administrator for the 4th successive year.We are an industry leading financial consultancy offering a wide range of services in pensions, investments, and employee benefits. We have been offering rewarding and challenging careers since 1989 and we pride ourselves in the investment we have made to support people in taking their first steps on the career ladder into a professional role.Our apprenticeship opportunities will give you the technical skills, qualifications and experience to create a successful and rewarding career within the pensions sector.Broadstone are committed to building an inclusive working environment, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.Key ResponsibilitiesWhat you’ll be doing:Calculating benefits for members; i.e. leavers, retirements, transfers, deathsMaintaining membership records on the administration systemDealing with general and technical queries from members, the employer and the trustees by telephone, email and letterYour Skills & ExperienceWhat we are looking for:Educated to A Level or equivalentAbility to demonstrate strong numeracy skillsCommitment to completing apprenticeship qualificationThe successful candidate must, by the start of the employment, have permission to work in the UKEmployee BenefitsWe offer:Competitive salary25 days holiday plus bank holidays (with option of buying more)Generous pension schemeFully supported study programHealth cash plan (Level 1)Additional optional benefits (including holiday purchase, carbon offsetting and tech discounts)Social events

Posted 7 days ago

A trainee field service engineering role where you'll support the installation, maintenance, and troubleshooting of Ricoh technology while developing technical and customer service skills through structured training.About RicohA global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.Find your place. Transform your futureOur purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.People transform when they Love What They DoThis belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.What you will be doingTo develop the skills, knowledge and experience required to become a Field Service Engineer by supporting the delivery of services across the Ricoh portfolio, working alongside experienced colleagues to provide excellent customer service and contribute to operational performance.Work closely with the Contact Centre Dispatcher and mentor to coordinate the efficient allocation and scheduling of service calls, ensuring customer Service Level Agreements (SLAs) are achieved and engineers' time is utilised effectively.Support regional technical teams by collaborating with engineers and mentors to resolve customer issues and share technical knowledge, helping to maintain high levels of service delivery and customer satisfaction.Assist with service improvement initiatives by identifying opportunities to reduce waste, improve processes and enhance operational efficiency, contributing to lower service costs and improved customer outcomes.Support the development and maintenance of positive customer relationships through professional communication and timely updates, ensuring customers remain informed and receive a high-quality service experience.Collaborate with the Service Manager and wider service team to achieve Service Performance Indicators (SPIs), helping to monitor performance, drive continuous improvement and deliver business objectives.Participate in apprenticeship training, technical development programmes and self-learning activities, building the skills, knowledge and competencies required for a successful career in field service engineering.Support service inventory and parts management activities by maintaining accurate stock records and following inventory best practices, helping to minimise costs, improve first-time fix rates and maximise operational efficiency.Deliver services in line with customer entitlements, service contracts and company policies, while identifying opportunities for chargeable services where appropriate, ensuring contractual compliance, revenue protection and excellent customer serviceYou will ideally haveAlign with industry development program such as computer network associate.Experience in communicating with customers or the public.Good understanding of the internal and external customer principlesAbility to communicate with all levels within the organizationNumerate and literateHighly PC & IT network literate

Posted 7 days ago

An ESG role supporting environmental sustainability, social impact, governance reporting, and community engagement through data analysis, project coordination, and stakeholder collaboration.About RicohA global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.Find your place. Transform your futureOur purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.People transform when they Love What They DoThis belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.What you will be doingEnvironmental SustainabilityCompile environmental data on the companies’ impacts and report these as appropriate to internal and external stakeholders to comply with environmental laws and legislations. Reporting includes, although is not exclusive to, WEEE (Waste Electrical and Electronic Equipment) and utility data.Support the team on developing, promoting, and delivering projects around reducing Ricoh UK’s carbon footprint and offsetting initiatives. Projects include working with our supply chain, internal interested parties, and our customers.Social InnovationTo champion, coordinate and promote internally and externally Community Investment throughout RUK, including employee-led volunteering & fund-raising as well as corporate donations.Create, promote and facilitate nationwide volunteering opportunities for our employees to take part on.To support CR strategic partnerships with community and business groups/organisations (e.g., Business in the Community and The Princes Trust)Annually report on Ricoh UK’s social input, output and impacts that we contribute towards our communities.Governance and miscellaneousFacilitate internal and external audits of our ISO (International Organization for Standardization) Management Systems by ensuring dates are calendarized and interested parties are allocated with appropriate information in advance of the audit.To coordinate, support and advise a virtual team of regional ESG Taskforce members that are key internal stakeholders that can promote, support, and deliver Ricoh UK’s ESG strategy.Compile annual reports/presentations and KPIs on ESG activities including efforts towards sustainability, community investment and corporate governance.Creation and submission of written responses regarding Ricoh’s ESG initiatives in support of bid/tender responses and/or stakeholder queries.You will ideally haveA-level or equivalentExcellent communication & presentation skills, both written & oral.Ability to present and influence at senior management levelBeing able to motivate & influence people without having direct authorityAbility to establish and maintain credibility with stakeholders, internal and externalStrong interpersonal and influencing skills.Ability to collate and analyse data to produce clear recommendations for management action.Numerate / business background with a high level of computer literacy.

Posted 7 days ago

Develop marketing, CRM, and data analysis skills through a degree apprenticeship, supporting marketing operations, lead management, reporting, and event coordination.Are you an ambitious and driven individual looking to advance your career?Indevor Group, a fast-growing, award-winning start-up, is looking for hard-working and conscientious individuals to join our high-performing team. As we enter the next phase of growth, we are seeking talented candidates to help us scale and deliver innovative solutions to the house-building industry.We are committed to excellence, high performance, uncompromising standards, and success.This isn’t a role for someone simply looking to pick up a pay check or even just build a reasonable career. We are looking for people who want to become part of our story, those willing to work hard, embrace challenges, and help us deliver on our ambitious business plan while contributing to a dynamic and rewarding workplace.We value energy and attitude over age and experience. No prior sector experience is required; full training will be provided to help you thrive in your role. This role may also suit someone looking for a change in career and ready to commit to a high‑performance environment.This is not for the faint-hearted. But for the right person, it’s one hell of a journey.About Us:Indevor Group is reshaping the house-building industry through innovation, technology, and a relentless focus on results. Our clients include some of the UK’s leading FTSE 100 companies, and we take pride in delivering solutions that drive real impact.We’ve built a culture that balances ambition with support, a place where people are challenged to achieve their best while being part of a team that celebrates success together. Our commitment to our people has earned us Gold accreditation from Investors in People and recognition in The Sunday Times Best Places to Work for two consecutive years (2025 and 2026), underlining our belief that high performance and a great workplace go hand in hand.Role OverviewAs a Marketing Degree Apprentice, you will play a key role in supporting the day-to-day operations of the Group Marketing function. Working alongside experienced colleagues, you will provide administrative support across a range of marketing activities, helping to maintain accurate records, manage marketing data and produce reports that support business decision-making.You will gain hands-on experience in areas such as CRM administration, lead management, reporting, market research and event coordination, whilst developing a broad understanding of how marketing supports the wider business. Alongside your degree studies, you will have the opportunity to build valuable skills in marketing operations, data analysis and business administration, laying the foundations for a successful career in marketing.Responsibilities include:Marketing AdministrationProvide administrative support to the Group Marketing team across a range of day-to-day marketing activities.Maintain marketing records, databases and documentation, ensuring information is accurate and up to date.Coordinate the marketing calendar, scheduling campaigns, meetings and key events.Assist with the preparation of presentations, reports and marketing materials.CRM & Lead ManagementMaintain and update the Group's CRM system, ensuring customer and lead information is accurate.Process, monitor and distribute new leads to the appropriate teams.Produce regular reports on lead generation and marketing activity.Support data cleansing and ensure the integrity of marketing data.Reporting & DataCollate marketing data from various sources and prepare regular performance reports.Assist with monitoring key marketing metrics and identifying trends.Support the team with competitor research and market analysis.Maintain spreadsheets and dashboards to support business decision-making.Events & General SupportCoordinate award submissions and maintain associated documentation.Liaise with external suppliers and marketing agencies where required.Provide general administrative support to ensure the smooth running of the marketing function.Key Qualities:· Well organised with good administrative skills.· Strong attention to detail.· Confident using Microsoft Office, particularly Excel.· Comfortable working with data and reports.· Good communication skills.· Proactive, reliable and eager to learn.· Interested in developing a career in marketing.· Previous administrative or marketing experience is desirable but not essential.What We Offer:Comprehensive training and ongoing support to help you excel in your roleClear career development pathways and progression opportunitiesPerformance-based financial rewards recognising your contribution and resultsA dynamic and supportive team culture where your ideas and input are valuedParticipation in charity initiatives and team-building activities, from fundraising walks to skydivingA chance to work with an award-winning, high-performing teamAre you ready to become part of something special?This isn’t a role for someone who is just looking for a salary, this is an opportunity to become an integral part of a growing business and contribute to our exciting journey. If you’re driven, enthusiastic, and ready to deliver results, we want to hear from you!Pay: £16,224 per annum

Posted 8 days ago