Customer Service Apprentice

Supports customers by resolving service issues, coordinating installations and maintenance, managing stock and improving customer experience while developing customer service and operational skills.

Why You Should Join Us

Molson Coors has been bringing people together over a cold beer for more than 200 years. Our brands include Coors, Carling, Madri Excepcional, Blue Moon, Staropramen, Doom Bar, Aspall and Rekorderlig. We operate in over 100 countries, with 16,000 colleagues who care about great beer, responsible drinking and a more sustainable future.

As a People First organisation, we’re happy to discuss flexible working options.

What You’ll Do

The Customer Service Apprentice is a key member of the team and we are looking for individuals with exceptional drive and passion for our brands and excellent customer service skills. 

You’ll gain both depth and breadth of experience across a range of tasks along side building relationships with colleagues and customers.  You will also gain a Level 3 qualification in Customer Service with our provider HIT Training.   

Each day is a new experience – you definitely won’t be bored!  We work in a wide variety of locations, from pubs & clubs, to high end restaurants, and large scale events. 

This is a 2 year program where you’ll gain a strong understanding of our brands, our customers, our distribution channels, our competitors and the industry as a whole. You’ll then use this newfound knowledge to help accelerate your readiness for progressing into a future career within our organisation.  

Some of things you will getting involved in: 

• Using your technical expertise, establish actual customer requirements through questioning and where possible, resolve issue online following the right first time ethos. 

• Take accountability for installation work - working with internal and external stakeholders to find the best outcome balancing cost v service 

• Customer Experience - Use call recording and side-by-side observations to improve call quality against a set-criteria and deliver a great and appropriate customer experience on every call. 

• General stock control management, minimise write offs and monitor conformance to plan 

• Daily operations - Process all maintenance exceptions through cross-patch planning, shift extensions or customer agreements and communicate accordingly to maximise service levels. Also to identify repeatable failures in scheduling logic that present an improvement opportunity 

Who We’re Looking For

We are excited to hear from people who are enthusiastic about learning, development, and making a difference.

To be eligible, you should:  

• Be 18 upon joining on the first week of September 2027. 

• Individuals at the beginning of their career journey, including those with limited work experience.

• Expect to be working at our Burton HQ on a hybrid working model and also be available for some weekend work.  

We believe that great achievements are built together. While you don’t need prior experience, a genuine interest and enthusiasm for the industry are essential.  

We celebrate diversity and encourage applicants from all backgrounds. If you don’t meet every requirement, please don’t hesitate to apply—everyone has the potential to grow, and we’re committed to supporting your journey.  

About us

Molson Coors is proud to be recognized as one of the UK and Europe’s Top Employers.

Our flexible work programs, including initiatives like "Moments That Matter," allow you to maintain a healthy work-life balance. We prioritise the physical and mental wellbeing of our employees and we’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment.

Pay and Benefits:
At Molson Coors, we’re committed to paying people fairly and equitably for the work they do.

Our Total Rewards package includes a base salary of  £19,000 (posting salary range) plus a 5.5% target annual bonus, alongside a comprehensive benefits offering designed to support different needs and life stages. Benefits are flexible and include health, dental and vision coverage, a pension with up to 10% employer match, wellbeing support, an Employee Assistance Programme, life leave, and 31 days’ annual leave plus 3 bank holidays, with the option to buy or sell additional holiday.