IT Support & Infrastructure Graduate Jobs

This graduate role acts as the bridge between programme strategy and day-to-day AI integration by onboarding users, building use cases, and managing the AI champion network while assisting with systems administration, cybersecurity, and data compliance tracking.iBC Healthcare Group is a specialist social care provider supporting adults with learning disabilities, autism and complex needs across England. We’re running one of the most active AI adoption programmes in the sector — and we’re looking for a graduate to join the team that makes it happen.You’ll be the bridge between programme strategy and the day-to-day work of getting colleagues confident, capable and creative with AI tools. You’ll onboard new users, build use cases, coordinate our champion network across the business, and be the trusted face of “how do I actually do this with AI?” for colleagues at every level. Alongside that, you’ll work directly with our IT and Systems team — picking up systems administration and IT delivery experience that will round out your foundation in this space.If you’re a graduate who’s been waiting for an AI-focused role that’s actually doing things rather than talking about them — this is it. £28,000 Per AnnumWhat you’ll be doingRunning 1:1 onboarding and small-group training sessions for colleagues new to AI.Building AI Projects, prompts and use case templates that work in real iBC workflows.Coordinating our AI Champion network across the business — typically 2–3 named champions per directorate.Producing monthly usage data and reporting for the Director and Board.Supporting our AI governance work — policy maintenance, risk register, and alignment to CQC, DSPT and UK GDPR.Picking up systems administration and IT support work alongside our IT Systems & Network Lead.Supporting our annual cyber and IT compliance cycle — Cyber Essentials Plus, DSPT, insurance renewals.Building broad exposure across the digital, systems and compliance estate of a 1,300-person specialist provider.We’re hiring for aptitude, not degree subject. If you’re a recent graduate with curiosity, communication skills and a real interest in how AI changes work, we want to hear from you.You’ll needA 2:1 degree or above (any discipline — computer science, business, social sciences, healthcare, anything else).Demonstrable personal interest in AI — you’ve used Claude, ChatGPT, Copilot or similar, and you can talk about it.Strong written and verbal communication, with the patience to explain technical concepts to non-technical colleagues.Confidence working with people at every level — directors, managers, frontline colleagues.The right to work in the UK without sponsorship, and willingness to undergo an enhanced DBS check.Useful, but not requiredPractical experience using LLMs — university projects, internships, freelance, personal use.Awareness of the social care or wider health sector.Coordination or project support experience — student leadership, internships, voluntary roles.Any technical exposure — programming, scripting, no-code tools, prompt engineering.A structured induction across the Digital & Assets directorate — AI programme, IT, KPI Dashboard, estates, day services exposure.Embedded in our AI Adoption programme from day one —Team licence, full Feature Guide, direct work with the Director and IT Systems Lead.A personal development plan within 90 days — combination of technical (prompt engineering, systems administration, data analysis) and professional development.A defined next role mapped at 12-month review — there’s a real progression path here, not just a graduate scheme that ends.A friendly, supportive team that values curiosity, low-ego collaboration and pride in the work.Hybrid working from our Leicester head office, with flexibility for working from home and occasional travel to other iBC sites

Posted 4 days ago

A Graduate Consultant role at Apto focused on telemetry, observability, SIEM, monitoring, data analytics, and client consulting through hands-on technical delivery and stakeholder engagement.Role OverviewAs a Graduate Consultant, you will support the delivery of telemetry, monitoring, observability and data analytics solutions for clients. You’ll work alongside experienced consultants to learn how to gather requirements, analyse data, design solutions and support implementations, while developing strong consulting behaviours and technical foundations.This role combines technical learning with client-facing consultancy skills and offers structured training, mentoring and career progression.What You’ll doClient Engagement & DiscoverySupport discovery activities to understand client objectives, challenges and telemetry or data requirements.Assist in gathering, documenting and validating requirements with stakeholders.Communicate progress and findings clearly and professionally.Technical & Analytical WorkDelivering Apto Service Definitions to solve customer problems, supporting the design and implementation of telemetry, monitoring and analytics solutionsWorking in our managed service covering, triage, fixes and monthly customer meetingsContribute to data analysis, reporting and insight generation.Assist with ingest pipelines, dashboards, alerting and reporting across observability or SIEM platforms.Participate in testing, validation and troubleshooting of telemetry and data flows.Follow best practices for quality, documentation and repeatability.Documentation & CommunicationProduce clear, structured documentation for designs, analysis and delivery outputs.Communicating the value of data and data-driven approaches to clients Maintain organised records of work and project updates.Contribute to internal knowledge sharing and continuous improvement.Learning & DevelopmentActively engage in training, mentoring and certification opportunities.Develop technical capability across telemetry, observability and analytics tools.Build consulting skills including communication, time management and stakeholder engagement. Behaviours & ValuesWe’re looking for graduates who demonstrate the following behaviours and values in their work:OrganisedAble to manage tasks, deadlines and priorities effectively.Keeps documentation, notes and work artefacts structured and up to date.Approaches work in a methodical and reliable way.ResponsiveCommunicates clearly and promptly with team members and clients.Responds positively to feedback and changing requirements.Takes ownership of follow-ups and actions.AccountableSeeks to take responsibility for assigned tasks and deliverables.Is honest about progress, challenges and mistakes.Follows through on commitments and seeks support when needed.EmpatheticListens carefully to client and colleague perspectives.Considers user and stakeholder needs when designing solutions.Builds positive working relationships based on trust and respect.Growth MindsetCurious and eager to learn new tools, technologies and ways of working.Open to feedback and actively seeks opportunities to improve.Views challenges as learning opportunities rather than obstacles.ConsultativeYou naturally think about the bigger picture, and how your technical work ultimately benefits the client and this businessYou are keen to engage with clients to understand what they are trying to achieve and how your technical work will fit into thisDesired Qualifications & CompetenciesStrong interest in data, telemetry, monitoring or observability.Basic knowledge of programming or scripting (e.g. Python, Bash) is desirable.Awareness of logging, metrics, tracing or cloud concepts is beneficial.Clear written and verbal communication skillsA Bachelor’s degree in a technical discipline such as Engineering, Maths, Computer Science would be preferableHowever the role would suit any graduate who can evidence the behaviours and values as well as demonstrate a desire to work in the technical domain. Why Apto?You’ll be given real ownership, helping drive the growth of the business through client interactions as well as contributing to the development of services we offer and how we deliver them. You will receive:Structured mentoring from experienced consultants.Hands-on experience across real client projects.Training in telemetry, observability, analytics tools and consulting skills.Clear progression pathways into specialist or senior consultancy roles.Other InfoWe are based in a modern open plan office in Clifton, close to local amenities and transport links. We are based in the office 3 days a week, with flexibility on exact office hours.  In addition to a competitive salary and benefits package, including bonus schemes.  We offer a supportive and collaborative work environment.Apto is an established consultancy and managed service providers, entering an exciting period of growth and expansion, in an interesting and challenging technology space. Successful candidates will be a valued part of this future, benefits include:  Competitive salary (30-34k)Pension contributions, including salary sacrifice options Private health care packagelife assurancebike2workFree office snacks and drinksBonus schemes

Posted 17 days ago

A Graduate Engineer – Digital Innovation role focused on developing and improving university digital platforms through software engineering, agile teamwork, and modern web technologies.We are looking for a Graduate Engineer – Digital Innovation to join our Digital Innovation team and shape the digital services that support students and staff across the university. You will work on platforms that power the university experience, seeing your work in use and improving it based on real-world feedback.You will join a collaborative, agile team delivering modern digital solutions, gaining hands-on experience across the full software development lifecycle. You will work with modern, emerging and open-source technologies while building a strong understanding of how services are designed, delivered and supported at scale. We offer flexible working and a strong focus on career progression, training and development. You will gain structured learning, mentoring and real project experience, helping you grow into a confident software engineer and build a clear career path. You will work with our current tech stack, including Ruby on Rails, TypeScript and Go; Angular and React; Oracle, PostgreSQL and MySQL; and GitLab for version control, collaboration and CI/CD pipelines, gaining hands-on experience with modern tools and practices. Main duties and responsibilitiesThe Graduate Engineer – Digital Innovation will support the design, development and operation of digital services that underpin key university activities. Work with colleagues and stakeholders to translate real-world needs into practical solutions, and Implement changes to application configuration (including workflows, layouts, permissions, data fields, and reporting) under the guidance of more experienced colleagues. You will work within an Agile delivery environment, participating in team ceremonies and following established processes and work collaboratively with operations and support teams to understand how services are delivered and maintained in a live environment, gaining exposure to end‑to‑end service lifecycles. Skills and experience requiredA good understanding of core programming principles, with some practical experience gained through study or personal projects and a willingness to continue learning in a team environment is essential. You will have a basic understanding of relational databases, version control concepts and an awareness of information security principles and best practices. An understanding of modern web user interfaces design principals, frameworks, tools, and best practices, container-based technologies and workflows and AI and machine learning is advantageous. Good communication and interpersonal skills are essential, along with a high standard of customer care and an appropriate manner in dealing with a range of different stakeholders. You should have strong analytical and problem solving skills, and work effectively in a team. Qualifications requiredYou will be educated with a minimum of a Degree or equivalent or proven professional experience.

Posted 17 days ago

A database administration-focused role at Durham University supporting database maintenance, security, and performance while developing technical data and IT skills in a collaborative environment.The University  At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. The Role and the DepartmentThe role supports the IS manager of the Database Administration (DBA)  team with the management, maintenance and optimisation of effective DBA services to the University and, is part of the wider Information Services (IS) collection of teams, which underpins the delivery of customer focused information systems and services.This role offers excellent opportunities to gain hands-on experience with data technologies, while enabling the post holder to develop advanced DBA skills. Specifically, the post holder will undertake activities relating to, and work with increasing independence to:Assist in daily database maintenance and monitoring activities.Perform regular database backups and validate recovery proceduresSupport database upgrades and patch installations.Monitor database performance and troubleshoot issues under senior DBA guidance.Support data security measures, including user access control and encryption.Help maintain database documentation, schemas, and procedures.Run queries and generate reports as requested by internal teams.Participate in database migration and upgrade projects.Ensure compliance with data protection regulations and company policies.Undertake incident ownership and managementThe Computing and Information Services (CIS) has an annual operational budget in excess of £27m, including multi-million pound programmes of change within year, and approximately 172 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Technical Services; Information Services, and; Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation. CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability. The department works in a hybrid capacity, depending on the job role.Information Services (IS) is responsible for the provision of a wide range of end-user and customer facing technology services, ranging from: student record management; curriculum & learning, IWMS, integration services; AI; identity and access management, and; other immersive technology experiences.The post holder will be sponsored, and required, to undertake further study that will lead to the award of a digital related qualification.The decision as to what level of study will be undertaken, and the topic to be studied, will be determined by the post holder’s previous study and work attainment experiences, and acceptance by the training provider to offer a training place.It is a requirement for this role that the University is satisfied that you meet the apprentice eligibility criteria for the qualification you would be undertaking as part of the role. Including right to work, residency eligibility, visa duration, previous qualifications conditions and completion viability. This will be applicable for any apprenticeship funding eligibility. Further information about the role and the responsibilities is at the bottom of this job description.The base location for this role is Boldon House, our exciting new professional services hub.  Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. Working at Durham    A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year. No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.  Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16. We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.   We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.  Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).    If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.  We offer generous pension schemes with varying contribution amounts to help you plan for your future.   Durham University is committed to equality,  diversity and inclusionOur collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.    As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive.   We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.What you need to demonstrate when you apply/Person Specification  When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.      Essential CriteriaQualifications/Experience1.     Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.2.    Degree level qualification and demonstrable experience of software coding skills learned within: a formal IT role, or; within an education setting, or; via a hobby.3.     Experience of working within a team to ensure the delivery of high-quality services. 4.     Experience of providing advice and guidance to a range of customers and colleagues.5.     Experience of managing time to meet deadlines.6.   Residency eligibility - The apprentice must have the legal right to work in England. The apprentice must meet the residency requirements detailed in Annex A of the Funding Rules for Apprenticeships. This includes (but is not limited to): being ordinarily resident in the UK (or specified territories) for at least three years immediately before the apprenticeship begins, unless a specific exemption applies. Exemptions may apply to individuals with; refugee status or humanitarian protection, permission under the Ukraine or Afghan schemes, stateless status, certain family member rights, pre-settled or settled status under the EU Settlement Scheme.  Skills/Abilities/Knowledge7.     Excellent spoken and written communication skills and the ability to develop effective working relationships, both internally and externally.  8.     Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning.9.     Industry or professional knowledge/recognition relevant to the role supported by relevant courses or certification.10.  Committed to continuing professional development.   11.  Ability to solve problems yourself and as part of a team and plan appropriate solutions.12.  Knowledge of health and safety issues.13.  Ability to participate in networks to share and discuss good practice and exchange information.14. Experience in at least 2 mainstream scripting languages, including JavaScript* Desirable Criteria 15. Basic understanding of SQL and relational database concepts, including database security principles*16. Familiarity with database platforms such as MySQL, Oracle, or Microsoft SQL Server*17. Basic understanding of SQL, PL/SQL, T-SQL 

Posted 23 days ago

Graduate Digital Support Technician role providing IT helpdesk support, device management, onboarding, and assisting with cloud-based systems and digital improvementsKallidus is a leading SaaS provider of learning, performance, and talent management solutions. Our award-winning platform helps hundreds of organisations worldwide empower their people to perform at their best — from simplifying compliance to driving skills development and measurable business outcomes.We are a technology company, not just a company that "does technology". We build it ourselves, we own it entirely, and the people who lead that work have real influence over how it evolves. Come build, grow and make a difference!🚀 The Role:Our IT team sits at the heart of Kallidus, supporting colleagues with the tools, systems, and infrastructure they need to do great work. We manage a modern, cloud-first environment across Microsoft 365, Intune, Entra ID, and a growing range of SaaS platforms.This is a fantastic opportunity for a graduate at the very start of their IT career to gain hands-on, real-world experience inside a fast-paced IT team . As a Digital Support Technician, you will report to the IT Manager and work within our small IT Team to support colleagues across the business with their day-to-day digital needs. You will be involved in IT helpdesk operations, device management, onboarding new starters, and contributing to digital improvement projects.Key Responsibilities:IT Helpdesk & User SupportAct as a first point of contact for IT support requests, triaging and resolving issues via the helpdesk systemProvide technical assistance to colleagues via remote tools, VoIP, and in-personTroubleshoot issues relating to Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive, Excel, and WordEscalate complex problems appropriately, documenting steps taken and resolutions clearlyDevice & Endpoint ManagementSupport the management of Windows and Apple devices using Microsoft Intune, including enrolment, compliance checks, and policy applicationSet up and configure laptops, peripherals, and accessories for new startersHelp maintain accurate hardware inventory recordsNew Starter OnboardingAssist with the end-to-end onboarding pipeline, including account provisioning in Microsoft 365 and Entra IDPrepare and configure devices ahead of start dates, ensuring a smooth Day 1 experience for new colleaguesLiaise with HR and Finance teams to ensure onboarding checklists are completed on timeDigital Systems & SaaS PlatformsSupport colleagues in their effective use of digital tools and productivity softwareMaintain and update internal IT documentation, how-to guides, and knowledge base articlesContribute to digital improvement projects under the guidance of the IT ManagerSecurity & ComplianceAssist with routine compliance and security tasks, including Intune device compliance reportingFollow Kallidus IT policies and procedures, escalating potential security concerns promptlyDevelop a working awareness of data protection principles and information security best practices Required Skills, Experience and BehavioursA graduate with a genuine interest in IT and digital technology, with a clear desire to build a career in the fieldGood communication skills — able to explain technical concepts clearly to non-technical colleaguesA proactive, problem-solving mindset with a willingness to learn and ask questionsOrganised and reliable, with strong attention to detailA collaborative team player who is also comfortable working independentlyGCSE Grade 4 (C) or above in English and MathsDesirableSome prior exposure to IT support — through university, school, personal projects, or work experienceFamiliarity with Microsoft 365 tools (Outlook, Teams, Word, Excel)Basic understanding of networking, cloud services, or endpoint managementExperience using a helpdesk or ticketing system What we offer:🌴27 days of annual leave🏥Private health insurance💸Annual bonus opportunity💻 Full tech setup🎈Birthday Off🙋Volunteering Day📈Support for your ongoing growth & development🫂Enhanced Family Leave🕖Flexible, hybrid approach to work🎉Annual Company party

Posted 27 days ago