Apprentice IT Asset Manager

This is an IT apprenticeship with the UK Department for Work and Pensions (DWP). As an Apprentice IT Asset Manager, you’ll learn how an organisation manages its hardware and software assets throughout their lifecycle. You’ll gain hands-on IT experience while studying for a Level 3 Digital Support Technician qualification.

Job summary

Would you like to build a career in IT Asset Management, learning how technology assets are managed throughout their lifecycle while supporting services that make a real difference to people's lives? 

Do you want to build a rewarding career in IT, gaining practical experience in a live support environment while working towards a recognised qualification? 

Join Department for Work and Pensions (DWP) Digital and become part of a highly motivated team that supports the reliability of critical digital services used by millions of people every day. No two days are the same, and you'll have the opportunity to learn while contributing to services that help people access benefits, employment support and State Pension information. 

This is a fantastic opportunity to earn while you learn, combining hands-on experience with a Level 3 Digital Support Technician Apprenticeship. You'll spend your time not only developing the knowledge, skills and behaviours required to complete your qualification, but also applying what you learn directly within your role, building practical experience that will support your long-term career development. 

We are committed to helping you succeed. You'll be given dedicated off the job training time within your working hours to complete your apprenticeship studies, ensuring you can balance learning with your day to day responsibilities. Alongside support from your line manager and experienced colleagues, you'll have a strong network around you to help you grow, develop and achieve your qualification. 

If you're enthusiastic, curious and ready to embrace new challenges, this apprenticeship offers the perfect opportunity to learn, contribute and build a successful career in digital services. 

Please note: As part of the role, occasional travel to other DWP Digital hubs may be required.

Job description

Your work as an Apprentice IT Asset Manager will involve different aspects subject to changing business priorities, therefore we need people who are adaptable and flexible.

As an Apprentice IT Asset Manager, this is an exciting opportunity to earn as you learn and get hands on practice while you study towards a Level 3 Digital Support Technician qualification.

You’ll receive formal learning to develop crucial skills, knowledge and behaviours for your career and be part of a great team. Upon completion of the required learning and practical experience, you will:

• Learn and follow established IT Asset Management processes, procedures and controls for managing software and hardware assets.

• Develop your understanding of how technology assets are identified, tracked, controlled and reported across a large organisation.

• Support the management of lower-risk software publishers, helping to review renewals and ensure value for money is achieved.

• Use industry-standard tools and techniques to capture, maintain and report on asset information and associated data.

• Support the creation and maintenance of asset management baselines in line with agreed processes and standards.

• Build effective working relationships with stakeholders and help manage their expectations.

• Carry out routine maintenance and housekeeping activities to ensure asset data remains accurate and up to date.

• Contribute to the continuous improvement of IT Asset Management processes and services.

• Learn how to identify risks and issues, escalating them appropriately when required.