Great Places Housing Group

Graduate role focused on improving specialist housing and support services for vulnerable people, contributing to strategy, service development, and quality assurance within the Independence & Wellbeing team.Role Overview Reporting to the Service Development Manager, the Independence and Wellbeing Graduate Officer will be part of the specialist team responsible for the quality and improvement of our specialist support services. You will spend time working across our portfolio of services to develop an in-depth knowledge of Independence & Wellbeing What you’ll be doing as an Independence and Wellbeing Graduate.....Ensuring the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places Horizon scanning and reporting on sector change and new national, or regional policy changes relating to specialised housing Undertaking research into specialised housing and homelessness best practice to support the continuous improvement of our services and the development of Strategy Undertake project work to support the Independence & Wellbeing management team and the Independence and Wellbeing Strategy Supporting the Service Development team to produce reports and management information for internal and external Quality Assurance audits including reviewing and assessing effective practice. Supporting the Service Development Manager with the development of Independence and Wellbeing operational procedures and guidance Supporting the development of new specialised housing schemes for vulnerable customers Supporting the Independence & Wellbeing management team with bid submissions to retain business or grow the service portfolio Contributing to a culture of innovation and continuous improvement The development of Reports for the department and senior management team. Working within the Independence and Wellbeing framework, focussing on delivering our purpose and adhering to our principles.  Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you’ll need… A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area  GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills  Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy  The CompanyGreat Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.

Posted 13 days ago

Graduate role focused on learning and developing expertise in facilities and workplace management, with rotational experience across property, repairs, and operational teams to build a career in facilities management.Role Overview As a Facilities Management Graduate at Great Places, you’ll rotate across key operational teams to build a deep understanding of how our workplaces, properties, and services are managed, maintained, and improved. Across two years, you’ll take on real project responsibility, develop professional expertise, and grow into a workplace facilities management role where you’ll make a meaningful impact on our people, customers, and communities.  What you’ll be doing as a Facilities Management Graduate at Great Places… Developing Facilities Management expertise and management capabilities Spending your first year rotating through our Facilities Management, Estates, Grounds Maintenance, Repairs, and other core Head Office teams Learning how housing organisation operates their facilities management strategy from offices and workplace management to logistics and supply chain In your second year, you’ll develop into a role in workplace facilities management Taking on real project responsibility and make a tangible difference to our business Gaining exposure to a regional corporate property portfolio and learning the national Workplace Facilities Management operations inside-out Understanding how a successful Facilities Management team operates and what skills you need to thrive What We are looking for Someone who wants to build a career with purpose   A team player who brings a positive, helpful attitude   Someone open to learning and developing their skills and experience   A good listener who takes pride in detail and follow-through   Someone who is motivated by improving people’s lives   What you’ll need….  A degree (2:2 or above) in Quantity Surveying, Facilities/Building Management, Engineering or Business by September 2025 or graduated no earlier than September 2023  To be legally entitled to work in the UK on a full-time basis A clean UK driving licence and access to a car  Excellent written and verbal communication skills  To be able to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time  To be an enthusiastic self-starter with passion, resilience, and adaptability To be able to communicate confidently and effectively across all levels of the business Self-motivation and determination to succeed in a fast-paced, challenging environment To possess an aptitude for problem solving and creative thinking when approaching tasks.  Keen eye for detail and good organisational skills  Experience of working in a customer focused environment, with a proven ability of delivering customer service  Competent level of ICT skills including the full range of Microsoft applications  Commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing  Commitment to work in partnership with others for the benefit of Great Places  Commitment to completing all parts of the training programme  Ability to work flexibly Due to the nature of the role this predominantly in-office, in-person role, you will need to live within a commutable distance from our Head Office in Didsbury, Manchester How we support you and your career at Great Places…. A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development   Full equipment to help you perform best at your role   Dedicated time each week for studying and learning   Mentorship and line management from senior professionals   A warm, inclusive team where your ideas and growth matter   Opportunities to shadow across the business and contribute to the social housing sector   Access to our Growing Greatness talent programme including workshops, networks, and development activities   Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress   The CompanyGreat Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.

Posted 13 days ago

Graduate role focused on process improvement, service delivery, and organisational change, suited for someone curious, analytical, and motivated to enhance efficiency and customer outcomes.Role OverviewTo support the Change and Improvement team as they help the organisation improves its services to customers and ways of working for colleagues. You’ll be helping with service improvement and process management activity and embedding this approach across the organisation. What you’ll be doing as a Change and Improvement Graduate at Great PlacesAssist the Change and Improvement team with process improvement activity, including support with process mapping workshops, championing good process design and embedding management through process across the organisationSupporting with administration of the Knowledge Bank, our central repository for all process, policy and strategy documents, including responding to enquiries, uploading documents and updating key data to ensure it is well maintainedAssist the Change and Improvement team with completing process management documents, e.g. process stress tests and process RACI (Responsible, Accountable, Consult and Inform) documents  Review and maintenance of process management documentation, including updating the business wide process catalogue and ensuring accurate record keeping at all timesSupport delivery of continuous improvement (CI) activity, via Service Excellence Groups, as part of a wider CI network involving the new graduate cohort, following the Great Places Improvement Delivery Approach and Change Management Approach to help the organisation improve it’s services to customers and to improve processes and ways of working for colleagues  General admin support to the C&I Team and maintenance of core documentation including  methodology and toolsWhat we are looking forA professionally curious, inquisitive and assertive individual who is not afraid to challenge the status quoA good problem solver with good investigatory skills and who is comfortable with ambiguitySomeone who wants to build a career with purpose and is motivated by continuous improvementA team player who brings a positive, helpful attitude  Someone open to learning and developing their skills and experience  A good listener who seeks to understand and takes pride in detail and follow-through  Someone who is motivated by improving people’s lives What you’ll need…. A minimum 2:2 ideally within a relevant subject area, or an interest in this subject area within the last 3 yearsA clean UK driving licence and access to a car is required Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Demonstrate aptitude for problem solving and creative thinking when approaching tasksKeen eye for detail and good organisational skills Experience of working in a customer focused environment, with a proven ability of delivering customer service Competent level of ICT skills including the full range of Microsoft applications Commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing Commitment to work in partnership with others for the benefit of Great Places Commitment to completing all parts of the training programme Ability to work flexiblyHow we support you and your career at Great Places….A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development  Full equipment to help you perform best at your role  Dedicated time each week for studying and learning  Mentorship and line management from senior professionals  A warm, inclusive team where your ideas and growth matter  Opportunities to shadow across the business and contribute to the social housing sector  Access to our Growing Greatness talent programme including workshops, networks, and development activities  Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress   The CompanyGreat Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive.  We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

Posted 13 days ago

Public service and housing-focused role with an interest in community support and social impact, working in a people-facing, mostly on-site environment managing tenants, properties, and neighbourhood issues.Role OverviewYou will support the Neighbourhood Services Manager by helping deliver high‑quality housing services and contributing to strong, sustainable communities. You’ll assist with key housing management tasks such as rent arrears, allocations, anti‑social behaviour, and neighbourhood upkeep. As you grow, you’ll take responsibility for your own patch and work toward ambitious personal and professional goals.What you’ll be doing as a Housing Officer Graduate…Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations.Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitledSupporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancyHaving a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriateProviding advice, guidance and effective resolutions to customer queries with a focus on getting it ‘right first time’Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support.Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviourProviding project management support for a range of regional and corporate projects including Service Improvement GroupsAssisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrongRepresenting Great Places in a professional manner with integrity, inclusivity and respect for diversityTreating customers and colleagues with respect and empathyWorking 35 hours per week and having a flexible approach to workWhat you’ll need…A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject areaGCSE maths and English or equivalent at grade C/4 or aboveA clean UK driving licence and access to a car would be desirableExperience of working in a customer focused environment, with a proven ability of delivering a high standard of customer serviceExcellent written and verbal communication skillsAbility to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on timeKeen eye for detail and good organisational skillsCompetent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptopCommitment to completing all parts of the training programmeCommitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding PolicyThe CompanyGreat Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive.  We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

Posted 13 days ago

Community and social impact-focused role with an interest in public services and partnerships, working in a people-facing, mostly on-site environment delivering community projects and engagement activities.Role Overview As a Graduate Community Investment Officer, you’ll play an active role in helping Great Places create thriving, resilient communities. Working as part of a passionate and supportive team, you’ll get handson experience delivering projects that improve customers’ wellbeing, skills, and opportunities. You’ll build relationships with residents and partners, support meaningful community initiatives, and help shape the future of our neighbourhood programmes—while developing your own skills through structured training, mentoring, and real-world impact.  What you’ll be doing as a graduate at Great Places......... Support the delivery of community projects and events, helping to plan activities, coordinate logistics, and engage residents.  Build strong relationships with customers, listening to their needs and connecting them to the right support or opportunities.  Work closely with local partners—such as councils, charities, and training providers—to strengthen community services.  Gather and analyse data, including feedback from residents, to help measure social impact and improve programmes.  Contribute to funding bids, reports, and case studies that showcase the difference our work makes.  Help run community consultations and outreach activities, ensuring every voice is heard—especially those less often represented.  Support collaboration across Great Places teams, working with colleagues in Employment & Skills, Neighbourhoods, and Customer Experience.  Take part in the Graduate Development Programme, building your skills, confidence, and future career pathway. What We are looking for .......Someone who wants to build a career with purpose   A team player who brings a positive, helpful attitude   Someone open to learning and developing their skills and experience   A good listener who takes pride in detail and follow-through   Someone who is motivated by improving people’s lives   What you’ll need......A minimum 2:2 ideally within a relevant subject area, or an interest in this subject area within the last three years  A clean UK driving licence and access to a car is desirable  Excellent written and verbal communication skills  Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time  Keen eye for detail and good organisational skills  Experience of working in a customer focused environment, with a proven ability of delivering customer service  Competent level of ICT skills including the full range of Microsoft applications  Commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing  How we support you and your career at Great Places A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development   Full equipment to help you perform best at your role   Dedicated time each week for studying and learning   Mentorship and line management from senior professionals   A warm, inclusive team where your ideas and growth matter   Opportunities to shadow across the business and contribute to the social housing sector   Access to our Growing Greatness talent programme including workshops, networks, and development activities   Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress    The CompanyGreat Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.

Posted 13 days ago