Independence & Wellbeing Graduate

Graduate role focused on improving specialist housing and support services for vulnerable people, contributing to strategy, service development, and quality assurance within the Independence & Wellbeing team.

Role Overview 

Reporting to the Service Development Manager, the Independence and Wellbeing Graduate Officer will be part of the specialist team responsible for the quality and improvement of our specialist support services. You will spend time working across our portfolio of services to develop an in-depth knowledge of Independence & Wellbeing 

What you’ll be doing as an Independence and Wellbeing Graduate.....

• Ensuring the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places 

• Horizon scanning and reporting on sector change and new national, or regional policy changes relating to specialised housing 

• Undertaking research into specialised housing and homelessness best practice to support the continuous improvement of our services and the development of Strategy 

• Undertake project work to support the Independence & Wellbeing management team and the Independence and Wellbeing Strategy 

• Supporting the Service Development team to produce reports and management information for internal and external Quality Assurance audits including reviewing and assessing effective practice. 

• Supporting the Service Development Manager with the development of Independence and Wellbeing operational procedures and guidance 

• Supporting the development of new specialised housing schemes for vulnerable customers 

• Supporting the Independence & Wellbeing management team with bid submissions to retain business or grow the service portfolio 

• Contributing to a culture of innovation and continuous improvement 

• The development of Reports for the department and senior management team. 

• Working within the Independence and Wellbeing framework, focussing on delivering our purpose and adhering to our principles.  

• Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity 

• Treating customers and colleagues with respect and empathy 

• Working 35 hours per week and having a flexible approach to work 

What you’ll need… 

• A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area  

• GCSE maths and English or equivalent at grade C/4 or above 

• A clean UK driving licence and access to a car would be desirable 

• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service 

• Excellent written and verbal communication skills  

• Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time 

• Keen eye for detail and good organisational skills 

• Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop 

• Commitment to completing all parts of the training programme 

• Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy  

The Company

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.