Change and Improvement Graduate

Graduate role focused on process improvement, service delivery, and organisational change, suited for someone curious, analytical, and motivated to enhance efficiency and customer outcomes.

Role Overview

To support the Change and Improvement team as they help the organisation improves its services to customers and ways of working for colleagues. You’ll be helping with service improvement and process management activity and embedding this approach across the organisation.

 What you’ll be doing as a Change and Improvement Graduate at Great Places

• Assist the Change and Improvement team with process improvement activity, including support with process mapping workshops, championing good process design and embedding management through process across the organisation

• Supporting with administration of the Knowledge Bank, our central repository for all process, policy and strategy documents, including responding to enquiries, uploading documents and updating key data to ensure it is well maintained

• Assist the Change and Improvement team with completing process management documents, e.g. process stress tests and process RACI (Responsible, Accountable, Consult and Inform) documents  

• Review and maintenance of process management documentation, including updating the business wide process catalogue and ensuring accurate record keeping at all times

• Support delivery of continuous improvement (CI) activity, via Service Excellence Groups, as part of a wider CI network involving the new graduate cohort, following the Great Places Improvement Delivery Approach and Change Management Approach to help the organisation improve it’s services to customers and to improve processes and ways of working for colleagues  

• General admin support to the C&I Team and maintenance of core documentation including  methodology and tools

What we are looking for

• A professionally curious, inquisitive and assertive individual who is not afraid to challenge the status quo

• A good problem solver with good investigatory skills and who is comfortable with ambiguity

• Someone who wants to build a career with purpose and is motivated by continuous improvement

• A team player who brings a positive, helpful attitude  

• Someone open to learning and developing their skills and experience  

• A good listener who seeks to understand and takes pride in detail and follow-through  

• Someone who is motivated by improving people’s lives 

What you’ll need…. 

• A minimum 2:2 ideally within a relevant subject area, or an interest in this subject area within the last 3 years

• A clean UK driving licence and access to a car is required 

• Excellent written and verbal communication skills 

• Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time 

• Demonstrate aptitude for problem solving and creative thinking when approaching tasks

• Keen eye for detail and good organisational skills 

• Experience of working in a customer focused environment, with a proven ability of delivering customer service 

• Competent level of ICT skills including the full range of Microsoft applications 

• Commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing 

• Commitment to work in partnership with others for the benefit of Great Places 

• Commitment to completing all parts of the training programme 

• Ability to work flexibly

How we support you and your career at Great Places….

• A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development  

• Full equipment to help you perform best at your role  

• Dedicated time each week for studying and learning  

• Mentorship and line management from senior professionals  

• A warm, inclusive team where your ideas and growth matter  

• Opportunities to shadow across the business and contribute to the social housing sector  

• Access to our Growing Greatness talent programme including workshops, networks, and development activities  

• Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress  

The Company

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.

At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. 

We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.