IT Support Specialist Intern

A 12-month IT Support Internship at Bosch, starting July 2027, providing technical support, troubleshooting hardware and software issues, managing IT devices, supporting system rollouts, and assisting with IT infrastructure projects.

Your tasks

This role activities will include:

• 1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance

• Deliver varieties of the service without the support of the work instruction

• Support for IT Fleet Management processes: Installation, deployment, repair, replacement and return of company PCs and laptops, using standard tools

• Support the provisioning and decommissioning of mobile phones to end-users

• Enabling and consulting towards end-users on IT products & services

• Support with creation of enabling and training material, including presentation and video content

• User management tasks utilising internal tools

• Support for IT product and service pilots and rollouts

• Contribute to projects e.g. mergers and integrations, location/office moves

• Adherence to relevant guidelines and processes

• Contribute towards team and organisation objectives

• Provide infrastructure hands-on support, where necessary

• Provision of Local IT Services to the business

• Build trustful partnership with customers, peers and management

• Create solutions involving the use of existing techniques or tools

Your profile

Studying an undergraduate Computer Technology or Information Technology degree.

These qualifications offer a more practical hands-on aspects of IT, rather than theoretical.

• Experience with M365 products, MS Teams, MS Windows beneficial

• Open Source Desktop experience i.e. Linux (nice to have)

• Apple iOS, Macbooks experience (nice to have)

• Technologically savvy; understand and utilise technology to improve work processes

• Experience with AI tools such as Copilot (nice to have)

Contact & additional information

This is a 12-month internship beginning in July 2027. This position is open to undergraduate students who are eligible to partake in a work placement as part of their university course.

As an Intern at Bosch, you will participate in an exclusive learning and development programme called the BUILD Programme designed to support you through your internship journey. It includes a mixture of in-person and virtual sessions on topics including Effective Communication and Leading Myself provided by expert external trainers.

You must have the right to live and work in the UK when you start your placement and for the full duration of your placement. Please note your placement must be directly relevant to your course to comply with visa requirements.