Grad IT And ISO

Supports the company's internal IT operations by providing technical support, provisioning laptops, managing IT assets, maintaining knowledge bases, and ensuring smooth onboarding and day-to-day IT services.

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning UK public sector digital consultancy, positively influencing the lives of over forty million UK citizens. We bring deep expertise in agile delivery, digital transformation, and platform engineering across central government.

With a team of over one hundred and twenty-five professionals — more than forty percent of whom are women — we are committed to building inclusive, diverse teams that reflect the communities we serve.

Role summary

The IT Operations Executive will handle laptop provisioning, new‑joiner IT induction, day‑to‑day IT support, meeting room/event AV support, asset management, knowledge‑base updates for the internal AI chatbot, and cross‑functional coordination. The role includes ISO KRA from India posting.

Key responsibilities

1. Laptop & Hardware Provisioning

• Set up and configure laptops for new starters (OS, software, security policies, accounts).

• Maintain adequate laptop stock; flag to leadership proactively when stock runs low, with lead‑time estimates for reordering.

• Coordinate with Operations and HR to confirm new starter numbers and start dates, ensuring laptops are ready before Day 1.

2. New Joiner IT Induction

• Conduct IT induction sessions for new joiners (laptop handover, login/access setup, key systems walkthrough, security/data policy basics, how to raise a ticket).

• Ensure new starters are fully IT‑ready and comfortable with tools/systems from Day 1.

• Coordinate induction timing with HR's onboarding schedule.

3. IT Support & Ticket Management

• Act as first point of contact for all laptop and general IT queries (hardware, software, access, connectivity).

• Check the internal IT ticket system regularly and resolve queries based on priority/urgency.

• Escalate unresolved or complex issues to the appropriate vendor/provider.

4. Meeting Room & Event AV Support

• Set up and troubleshoot Poly X70 (or equivalent conferencing units) for meeting rooms.

• Handle projector and AV setup/queries for internal events, town halls, and external meetings.

• Do pre‑event checks for key meetings to avoid last‑minute failures.

5. Asset Management & Audit Readiness

• Maintain a master inventory list of all laptops (assigned user, serial number, condition, OS System, location, status — active/spare/retired).

• Keep the list updated in real time as laptops are issued, returned, or retired.

• Produce the asset register on demand for internal/external audits.

6. Knowledge Base & Self‑Service

• Continuously update and improve the internal AI chatbot's IT knowledge base with FAQs, troubleshooting guides, and resolved ticket learnings.

• Aim to reduce repetitive ticket volume by improving self‑service content.

7. Cross‑Functional Coordination

• Liaise with HR and Operations on starter/leaver numbers and induction/onboarding timelines.

• Liaise with leadership on budget/stock needs and equipment forecasting.

• Include ISO KRA from India posting.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.