Field Service Apprentice

A trainee field service engineering role where you'll support the installation, maintenance, and troubleshooting of Ricoh technology while developing technical and customer service skills through structured training.

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

To develop the skills, knowledge and experience required to become a Field Service Engineer by supporting the delivery of services across the Ricoh portfolio, working alongside experienced colleagues to provide excellent customer service and contribute to operational performance.

• Work closely with the Contact Centre Dispatcher and mentor to coordinate the efficient allocation and scheduling of service calls, ensuring customer Service Level Agreements (SLAs) are achieved and engineers' time is utilised effectively.

• Support regional technical teams by collaborating with engineers and mentors to resolve customer issues and share technical knowledge, helping to maintain high levels of service delivery and customer satisfaction.

• Assist with service improvement initiatives by identifying opportunities to reduce waste, improve processes and enhance operational efficiency, contributing to lower service costs and improved customer outcomes.

• Support the development and maintenance of positive customer relationships through professional communication and timely updates, ensuring customers remain informed and receive a high-quality service experience.

• Collaborate with the Service Manager and wider service team to achieve Service Performance Indicators (SPIs), helping to monitor performance, drive continuous improvement and deliver business objectives.

• Participate in apprenticeship training, technical development programmes and self-learning activities, building the skills, knowledge and competencies required for a successful career in field service engineering.

• Support service inventory and parts management activities by maintaining accurate stock records and following inventory best practices, helping to minimise costs, improve first-time fix rates and maximise operational efficiency.

• Deliver services in line with customer entitlements, service contracts and company policies, while identifying opportunities for chargeable services where appropriate, ensuring contractual compliance, revenue protection and excellent customer service

You will ideally have

• Align with industry development program such as computer network associate.

• Experience in communicating with customers or the public.

• Good understanding of the internal and external customer principles

• Ability to communicate with all levels within the organization

• Numerate and literate

• Highly PC & IT network literate