Ricoh UK

A trainee field service engineering role where you'll support the installation, maintenance, and troubleshooting of Ricoh technology while developing technical and customer service skills through structured training.About RicohA global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.Find your place. Transform your futureOur purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.People transform when they Love What They DoThis belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.What you will be doingTo develop the skills, knowledge and experience required to become a Field Service Engineer by supporting the delivery of services across the Ricoh portfolio, working alongside experienced colleagues to provide excellent customer service and contribute to operational performance.Work closely with the Contact Centre Dispatcher and mentor to coordinate the efficient allocation and scheduling of service calls, ensuring customer Service Level Agreements (SLAs) are achieved and engineers' time is utilised effectively.Support regional technical teams by collaborating with engineers and mentors to resolve customer issues and share technical knowledge, helping to maintain high levels of service delivery and customer satisfaction.Assist with service improvement initiatives by identifying opportunities to reduce waste, improve processes and enhance operational efficiency, contributing to lower service costs and improved customer outcomes.Support the development and maintenance of positive customer relationships through professional communication and timely updates, ensuring customers remain informed and receive a high-quality service experience.Collaborate with the Service Manager and wider service team to achieve Service Performance Indicators (SPIs), helping to monitor performance, drive continuous improvement and deliver business objectives.Participate in apprenticeship training, technical development programmes and self-learning activities, building the skills, knowledge and competencies required for a successful career in field service engineering.Support service inventory and parts management activities by maintaining accurate stock records and following inventory best practices, helping to minimise costs, improve first-time fix rates and maximise operational efficiency.Deliver services in line with customer entitlements, service contracts and company policies, while identifying opportunities for chargeable services where appropriate, ensuring contractual compliance, revenue protection and excellent customer serviceYou will ideally haveAlign with industry development program such as computer network associate.Experience in communicating with customers or the public.Good understanding of the internal and external customer principlesAbility to communicate with all levels within the organizationNumerate and literateHighly PC & IT network literate

Posted 12 days ago

An ESG role supporting environmental sustainability, social impact, governance reporting, and community engagement through data analysis, project coordination, and stakeholder collaboration.About RicohA global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.Find your place. Transform your futureOur purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.People transform when they Love What They DoThis belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.What you will be doingEnvironmental SustainabilityCompile environmental data on the companies’ impacts and report these as appropriate to internal and external stakeholders to comply with environmental laws and legislations. Reporting includes, although is not exclusive to, WEEE (Waste Electrical and Electronic Equipment) and utility data.Support the team on developing, promoting, and delivering projects around reducing Ricoh UK’s carbon footprint and offsetting initiatives. Projects include working with our supply chain, internal interested parties, and our customers.Social InnovationTo champion, coordinate and promote internally and externally Community Investment throughout RUK, including employee-led volunteering & fund-raising as well as corporate donations.Create, promote and facilitate nationwide volunteering opportunities for our employees to take part on.To support CR strategic partnerships with community and business groups/organisations (e.g., Business in the Community and The Princes Trust)Annually report on Ricoh UK’s social input, output and impacts that we contribute towards our communities.Governance and miscellaneousFacilitate internal and external audits of our ISO (International Organization for Standardization) Management Systems by ensuring dates are calendarized and interested parties are allocated with appropriate information in advance of the audit.To coordinate, support and advise a virtual team of regional ESG Taskforce members that are key internal stakeholders that can promote, support, and deliver Ricoh UK’s ESG strategy.Compile annual reports/presentations and KPIs on ESG activities including efforts towards sustainability, community investment and corporate governance.Creation and submission of written responses regarding Ricoh’s ESG initiatives in support of bid/tender responses and/or stakeholder queries.You will ideally haveA-level or equivalentExcellent communication & presentation skills, both written & oral.Ability to present and influence at senior management levelBeing able to motivate & influence people without having direct authorityAbility to establish and maintain credibility with stakeholders, internal and externalStrong interpersonal and influencing skills.Ability to collate and analyse data to produce clear recommendations for management action.Numerate / business background with a high level of computer literacy.

Posted 12 days ago