Field Engineer Apprentice (Level 3 Mechatronics Maintenance Technician Apprenticeship)

Train as a field service technician by installing, maintaining, and troubleshooting high-tech electrical, mechanical, electronic, and IT equipment.

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

Are you passionate about engineering and technology? Do you enjoy solving problems, working with your hands, and learning how complex systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry.

The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers.

You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.

• Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.

• Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.

• Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.

• Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.

You will ideally have

• GCSE English and Maths at Level 4/Grade C preferred

• A strong interest in engineering and technology, coupled with a desire to work in a technical setting

• Valid UK driving licence- essential

• Ability to communicate well

• Willingness to work in varied environments and conditions

• Demonstrates strong self-motivation and takes initiative

• Willing to travel for up to 2 weeks per month (first year only)