Installation Coordinator - Graduate

Graduate Installation Coordinator role focused on managing telematics installation bookings, resolving customer and engineer queries, coordinating third-party installers, and maintaining service levels.

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  We support our customers with a range of products and services to meet their needs.  

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings.

Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. 

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. 

Job Description

The role of a Graduate Installation Coordinator is really important to us. You will be responsible for handling and resolving installation bookings and queries within SLAs and with focus on customer experience. 

 The successful graduate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support. 

Your responsibilities day to day will be… 

• Handling customer calls/ emails relating to installation of Telematics devices in line with company SLAs and metrics. 

• Managing service desk tickets raised by other business areas within SLAs. 

• Liaising with 3rd party engineering teams to co-ordinate installation bookings. 

• Liaising with customers to arrange and inform of installation dates. 

• Handling installation queries from other departments. 

• Discussing other Radius products and referring to other divisions. 

• Updating customer account information on tickets and CRM to keep all parties informed.  

• Work efficiently adhering to departmental processes. 

• Notify management team of any issues/ risks to meeting SLAs. 

• Email management from internal and external parties, ensuring responded to within SLAs. 

• Resolution of customer/ engineer queries. 

Qualifications

• A minimum of 2:1 in a degree of any subject.

• Excellent communication skills, with the ability to communicate proficiently both written and verbal 

• Ability to develop relationships with team and wider business 

• Organised 

• Efficient 

• Proactive and forward thinking  

• Able to adapt and succeed in a fast paced, changing environment. 

• The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines. 

• Ability to work effectively as part of a team to meet both client and business needs. 

• Experience in the use of Microsoft Office- Teams, Word, Excel etc. 

Additional Information

• A friendly culture that mirrors our proposition to our customers.  

• A fast-growing organisation that defines itself as being agile and innovative 

• A drive for continuous improvement, which you will be empowered to get behind from day one.  

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive. 

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions

• Pregnancy Loss and Fertility Treatment Policies

• Endometriosis Friendly Employer (UK)

• Women-focused gym & female health events

• Mental Health First Aiders

• Disability Confident Committed Employer (Level 1)

• Race at Work Charter signatory

• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025

• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.

• Give as you earn scheme (payroll giving) and match funding