Graduate Trainee Claims Technician

This entry-level insurance operations and corporate risk administration scheme focuses on portfolio management, liability evaluation, and regulatory compliance.

The Vacancy

Pro Insurance currently has some exciting new opportunities for Graduate Trainee Claims Technician to join our Legacy Claims Team, processing claims to support an existing client.

Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow, Liverpool or Horsham office on a weekly basis, and other offices as and when required.

Purpose of Role

Reporting to the Claims Manager, the Graduate Claims Technicians will handle a caseload EL/PL disease and illness claims under supervision, including, but not limited to, the following:-

• NIHL

• HAVs

• Pleural Plaques

• Liaising with solicitors and brokers

• Managing all diaries and post within the agreed SLAs

• Developing effective business relationships internally and externally

• Maintain accurate records for auditing and regulatory purposes

• Identifying potential fraud

• Proactively support the team in their achievements and overall business objectives

• Provide technical advice and guidance to external clients

• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate

• Contribute to projects relevant to the sub vertical

• Strengthen Client Relationships

• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Knowledge and skills

• Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate

• Experience in other claims is a distinct advantage  

• Excellent Policy interpretation skills

• Ability to work to strict deadlines

• Ability to manage competing commitments

• Effective communication skills and key stakeholder relationship management skills

• Knowledge of claims handling, fraud and impacting legislation

• Adaptable to change

• Claims Handling Authority/Licence appropriate to the work type

• Strong relationship building skills and a professional and approachable manner

The Company

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.

Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.