Family Paralegal

A graduate-level Family Paralegal role focused on supporting solicitors with legal cases, client communication, and administrative tasks, combining law, client service, and organisation in a fully office-based environment.

Job Description

Due to a growing level of client demand, we are seeking an enthusiastic Family Paralegal to join our fast‑paced and supportive team at our Head Office in Northwich, Cheshire, North West, England.

This is an excellent opportunity for a law student, recent graduate, or someone with a genuine passion for family law who is looking to gain hands‑on experience within a professional and nurturing environment.

In this role, you will work closely with our experienced solicitors on a broad range of family law matters, supporting the team in delivering exceptional client care.

We are looking for someone who is:

• Highly organised and proactive

• Enthusiastic and eager to learn

• Committed to developing a long-term legal career with Poole Alcock Solicitors

If you are ready to take the next step and become part of a growing, dynamic team, we would love to hear from you.

Apply today and start your career journey with us.

Due to the high level of interest in this position, we anticipate strong competition. As a result, the deadline for applications will be Sunday, 12th April. We encourage early applications as we may begin shortlisting before the closing date.

Responsibilities

Customer Service Focus

• To communicate with clients and potential clients in a positive, professional and friendly manner
• To project a positive and professional image, including personal presentation
• To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely
• To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally and handling inbound calls
• To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate
• To co-ordinate a high volume of calls during peak periods, prioritising
work and situations

Information management

• To take messages where necessary and direct these to an appropriate member of staff in a timely manner
• To pass on messages to clients and third parties where appropriate
• To provide accurate information to clients and third parties
• To respect the sensitive and confidential information disclosed by clients

Staff awareness

• To maintain good working relationships with colleagues
• To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)
• To ensure the proper handover of work to colleagues covering you during periods of leave/absence

Administration & Case Management

• To provide general administrative support to colleagues where needed
• To prepare correspondence and documents where appropriate
• To ensure that the relevant case management systems used are updated promptly and accurately
• To ensure that client files, both paper and electronic, are organised and stored correctly and securely
• Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view

Experience

• Information management
• Organised with good time management
• Attention to detail and accuracy
• Skilled in the use of IT
• Ability to follow instructions
• Self-motivation

• Good use of initiative

• Ability to work to deadlines and under pressure
• Verbal and written communication
• Problem solving skills
• Ability to handle complex information
• Ability to communicate with all kinds of clients
• Respect for confidential information

Benefits include:

• Additional leave

• Company pension

• Enhanced maternity leave

• Entitlement to participate in the firm’s cash healthcare scheme

• Staff incentive scheme