Poole Alcock Solicitors

Poole Alcock Solicitors has been providing expert legal services for over 130 years, proudly supporting private individuals, families, and businesses across the UK. As a full service law firm, we offer a comprehensive range of legal expertise, including residential and commercial property, conveyancing, wills and probate, family law, employment law, corporate and commercial law, litigation, personal injury, and criminal defence. Our reach is truly national. We have offices across the North West, North East, Yorkshire, Wales, the Midlands, East London, the South West and the South East. This extensive footprint allows us to deliver local knowledge with national capability, offering clients accessible legal support wherever they are based. Our team of experienced solicitors provides clear, practical and solutions focused advice. We understand that legal matters can feel complex and overwhelming, so we prioritise transparent communication, approachable guidance and personalised service tailored to each client’s needs. Whether assisting individuals with sensitive personal matters, supporting families through important life events, advising businesses on regulatory and commercial issues or representing clients in disputes, we deliver expert support at every stage. At Poole Alcock, we believe in building long term relationships grounded in trust, integrity and professionalism. With a heritage spanning more than a century, we combine deep experience with a modern mindset to achieve positive outcomes. Our commitment is to protect our clients’ interests, provide clarity in every interaction and guide them through the legal landscape with confidence. Poole Alcock Solicitors provides trusted advice, dependable expertise and support clients can rely on throughout their legal journey.

Family Paralegal

Northwich, UK

A graduate-level Family Paralegal role focused on supporting solicitors with legal cases, client communication, and administrative tasks, combining law, client service, and organisation in a fully office-based environment.Job DescriptionDue to a growing level of client demand, we are seeking an enthusiastic Family Paralegal to join our fast‑paced and supportive team at our Head Office in Northwich, Cheshire, North West, England.This is an excellent opportunity for a law student, recent graduate, or someone with a genuine passion for family law who is looking to gain hands‑on experience within a professional and nurturing environment.In this role, you will work closely with our experienced solicitors on a broad range of family law matters, supporting the team in delivering exceptional client care.We are looking for someone who is:Highly organised and proactiveEnthusiastic and eager to learnCommitted to developing a long-term legal career with Poole Alcock SolicitorsIf you are ready to take the next step and become part of a growing, dynamic team, we would love to hear from you.Apply today and start your career journey with us.Due to the high level of interest in this position, we anticipate strong competition. As a result, the deadline for applications will be Sunday, 12th April. We encourage early applications as we may begin shortlisting before the closing date.ResponsibilitiesCustomer Service Focus• To communicate with clients and potential clients in a positive, professional and friendly manner• To project a positive and professional image, including personal presentation• To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely• To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally and handling inbound calls• To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate• To co-ordinate a high volume of calls during peak periods, prioritisingwork and situationsInformation management• To take messages where necessary and direct these to an appropriate member of staff in a timely manner• To pass on messages to clients and third parties where appropriate• To provide accurate information to clients and third parties• To respect the sensitive and confidential information disclosed by clientsStaff awareness• To maintain good working relationships with colleagues• To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)• To ensure the proper handover of work to colleagues covering you during periods of leave/absenceAdministration & Case Management• To provide general administrative support to colleagues where needed• To prepare correspondence and documents where appropriate• To ensure that the relevant case management systems used are updated promptly and accurately• To ensure that client files, both paper and electronic, are organised and stored correctly and securely• Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on viewExperience• Information management• Organised with good time management• Attention to detail and accuracy• Skilled in the use of IT• Ability to follow instructions• Self-motivation• Good use of initiative• Ability to work to deadlines and under pressure• Verbal and written communication• Problem solving skills• Ability to handle complex information• Ability to communicate with all kinds of clients• Respect for confidential informationBenefits include:Additional leaveCompany pensionEnhanced maternity leaveEntitlement to participate in the firm’s cash healthcare schemeStaff incentive scheme

Posted 21 days ago