Graduate / Trainee / Entry Level - Client Manager

A Client Manager role supporting a global portfolio of marine cargo insurance clients through policy renewals, new business placement and account servicing.

We are seeking a talented individual to join our Cargo team, part of our business at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Client Manager will work within the Cargo team who are responsible for the profitable handling and growth of existing cargo insurance accounts. Working closely with Servicing Teams, Placement Specialists and Insurers to effectively manage a global portfolio of cargo clients and ensure best practice is achieved.

You will be joining a highly experienced and established team, where full training will be provided.  Excellent attention to detail and organisational skills will be essential, together with a natural aptitude for taking onboard new information which can be technical in nature. You will also be able to display a genuine interest in building a career within the Marine Cargo Insurance industry.

We will count on you to assist the Client Executive / Brokers with:

• Servicing a worldwide portfolio of clients produced on a wholesale as well a retail basis.

• Service both renewals and new business from the principal’s initial enquiry through to the handing over of the placing slip to the Documentation / Policy Department for processing and invoicing.

• Assist with the placement of business with insurers via electronic trading.

• To contribute towards and meet internal targets in respect of; error reduction, quality checking and processing.

• Review and respond to queries from Marsh Operations and manage these to close in a timely manner.

• Delivering excellent client service for the Cargo Department.

What you need to have: 

• Good level of secondary education to include GCSE Math’s and English at Grade 4 (C) or above (or equivalent

• Strong verbal and written communication skills

• Excellent organisational skills with the ability to manage multiple tasks simultaneously

• Resilience and a “can do” attitude

• Attention to detail and the ability to work under pressure to strict deadlines is essential

• Solid IT skills with the ability to pick up new systems quickly (particularly Excel)

What makes you stand out?

• Previous Insurance/office experience

• Educated to A-Level or equivalent (B-TEC, T-LEVEL etc.)

• University Degree (or equivalent)

• CII qualifications or currently working towards obtaining
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.