Marsh

Graduate Trainee Client Manager role focused on supporting high-net-worth insurance clients through renewals, policy administration, quotations, client enquiries, payments, reconciliations, and account servicing.We’re looking for a motivated and ambitious Graduate Trainee Client Manager to join our Private Clients Team. This is a fantastic opportunity for a recent graduate to start a career in insurance with a global leader, while gaining hands-on experience in a supportive, fast-paced, and collaborative environment.As a Graduate Trainee Client Manager, you’ll play an important role in supporting a varied portfolio of clients and learning how to manage day-to-day servicing activity, including renewals, mid-term adjustments, quotations, and client enquiries. You’ll develop practical insurance knowledge, build strong client relationships, and gain exposure to the marine insurance market.What can you expect:A fantastic opportunity to begin your career in insurance with a global leaderHands-on experience supporting a varied portfolio of clientsExposure to the High Networth Insurance MarketA supportive, fast-paced team environment where learning and development are encouragedThe chance to build strong client relationships and develop valuable technical skillsA hybrid working arrangement, with four days per week in the office after probationWe will rely on you to:Manage client data securely and system records for complex, multi policy accounts, ensuring accuracy and compliant. Prepare open market renewal packs, including pre-renewal checks and claims updates within required timeframesCheck policy documentation against client system records to ensure accuracyProcess transactions on the system for new business, secured renewals and mid-term adjustmentsWork closely with colleagues to ensure enquiries, renewal requests, and workflow are handled efficiently and promptlyAnswer incoming calls and make outgoing calls to clients when dealing with queries Process payments by card transactions, and liaise with Finance Operations as neededAssist with accounting queries and reconciliationsHelp maintain a safe, tidy working environmentProvide general administrative support whilst working closely with Account Executives.What you need to have:A minimum of a 2:1 degree (or equivalent) in any disciplinePrevious experience or a strong interest in insurance operations, account administration, broking support or a related administrative roleStrong organisational skills, with the ability to prioritise a high-volume workload and meet tight SLAsA basic understanding of underwriting and policy administration processesExcellent written and verbal communication skills, with confidence when corresponding with brokers, carriers, and offshore operations teamsHigh attention to detail and accurate data entry skillsA proactive, reliable, and collaborative approachWhat makes you stand out:An interest in insurance, account management or how policies and endorsements are managedA keen eye for detail and a willingness to learn how to check, track and update information accuratelyAn interest in working in a fast-paced environment where priorities can change and teamwork mattersA proactive attitude and an eagerness to ask questions, learn quickly and take ownership of your workAn interest in improving ways of working and helping teams stay organized and efficientWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Posted 29 days ago

Graduate Trainee Account Manager role focused on managing Casualty insurance accounts, supporting risk placement, broker and insurer relationships, compliance, performance analysis, and client service within Marsh Portfolio Solutions.Marsh Portfolio Solutions (MPS) is a dynamic, client-centric practice within Marsh UK, responsible for placing and managing innovative portfolio placement solutions on behalf of Marsh Specialty Practices. Our team of specialists provides intermediary services to insurer clients, including sophisticated management information and innovative placement structures.We are looking for a confident, articulate Graduate Trainee Account Manager to join our Casualty team. In this role, you will support the day-to-day administration of Casualty risks under delegated facility arrangements, ensuring transactions are accurately recorded and processed. You will work closely with Casualty brokers and Facility Insurers, supporting stakeholder engagement, delegated authority audits, compliance activities, and performance reporting.This is an excellent opportunity for a recent graduate looking to begin a career in insurance, with the chance to develop technical knowledge, build strong stakeholder relationships, and gain exposure to a fast-paced, client-focused environment.What you can expect:A supportive and collaborative team environmentOpportunities to learn, develop, and build a career within MarshExposure to Casualty portfolio solutionsThe chance to work closely with experienced colleagues and Facility InsurersDevelopment of your commercial, technical, and client service skills in a professional environmentWe will rely on you to:Serve as the first point of contact for day-to-day communications with brokers and designated clients, following up on correspondence.Support the development of strong account relationships between MPS and Facility Insurers.Assist with training for Marsh broker colleagues on Casualty facility processes.Address escalated issues and concerns in a timely and effective manner, helping manage expectations and escalating major issues to senior colleagues where appropriate.Develop an understanding of client businesses by conducting research and providing relevant analysis.Support the day-to-day management of designated accounts, preparing electronic submissions and facilitating the placement of risks via Marsh’s designated online platform, Whitespace.Present facility performance analysis to Facility Insurers.Report to senior colleagues on relationship satisfaction to ensure alignment across internal and external stakeholders.Develop a strong understanding of Marsh’s and Facility Insurers’ products, colleagues, and operations to improve the quality of support provided.Support senior account managers on larger initiatives, complex accounts, and ad hoc requests.What you need to have:Degree educated with a minimum 2:1 (or equivalent) with a genuine interest in beginning a career in the insurance industry.Strong relationship-building skills and the ability to work effectively with stakeholders at different levels.Excellent verbal and written communication skills, with a collaborative and professional approach.Highly organised and detail-oriented, with a methodical approach to managing tasks and priorities.A strong customer service mindset and commitment to delivering a positive, responsive experience.Ability to work effectively in a fast-paced environment, managing competing priorities and meeting deadlines.What makes you stand out:A strong interest in the Casualty insurance market.Previous exposure to insurance, broking, underwriting, or client service, through work experience, internships, or placements.Strong Excel skills, paired with clear and effective communication.Confidence in presenting and working in a flexible, fast-paced role.A proactive attitude and eagerness to learn and develop within a specialist team.Why join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Posted 29 days ago