Marsh

We help our clients and colleagues grow — and our communities thrive — by protecting and promoting Possibility. We seek better ways to manage risk and define more effective paths to the right outcome. We go beyond risk to rewards for our clients, our company, our colleagues, and the communities in which we serve. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

New York, New York, USA

Insurance

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Apprentice Client Advisor

Marsh

Norwich, UK

The Apprentice Client Advisor role at Marsh provides entry-level training in real estate insurance and broking, supporting client onboarding, renewals, premium billing, documentation, and client relationships.The Apprentice Client Advisor role offers an exciting entry-level opportunity within a leading global broker's Real Estate specialty. Candidates will engage with a variety of clients, including FTSE 250 companies and banks, while developing expertise in risk and insurance. Responsibilities include assisting in client onboarding, managing premium billing, and preparing renewal documentation. Ideal candidates will have previous client-facing experience, strong communication skills, and a keen interest in the real estate insurance sector. A minimum of 5 GCSEs, including English and Maths, is required. Marsh promotes a vibrant and inclusive culture, providing professional development opportunities and a supportive work environment.What can you expect?This is a fantastic entry-level opportunity to join a leading global broker as a Client Advisor in our Real Estate specialty.This is a fantastic chance to launch your career in risk and insurance, with strong opportunities to learn, grow, and build specialist expertise with excellent long-term development potential. Our Real Estate practice helps shape outcomes for property owners and investors across the UK and Europe, delivering commercial real estate advice and broking solutions that make a real difference.No two days are the same, you’ll work with an impressive mix of clients — from FTSE 250 companies and banks to pension funds, investment managers, and asset managers — across a broad range of asset types including residential, offices, warehousing, and retail. If you enjoy variety, challenge, and the opportunity to build deep expertise in a sector that never stands still, this role offers exactly that.We will rely on you to:Help participate in renewal strategy activities in conjunction with the Client Executive and Senior Client AdvisorsParticipate in renewal data collection exercises with clients and help present information to underwriters.Request Claims Reports from TPA’s & Loss AdjustersAssist in the creation of market presentations and renewal documents ensuring renewal strategy is reflectedOwn the client onboarding process for new clients and expansion to existing clients.Assist in the preparation of client renewal reportsManage premium billing, collection and settlement.Prepare and issue renewal documentation including the creation of invoices, evidence of cover documentation and renewal policy documentation.Control the resolution of complex accounts and administration queries.Help prepare reports on specific projects as directed by senior colleagues.What you need to have:We will provide coaching and training to make a successful careers in the insurance and broking industry. The role requires you to be personable and able to maintain relationships both internally and externally of Marsh.  Most of all, the role will require you to immerse yourself in the environment in which our clients operate. You will also need;Previous experience within a client/customer facing role, this can be gained from within a similar role or working in environments such as (but not limited to) retail, hospitality, food & beverage etc5 GCSE’s at Grades 9 – 4 (including English & Maths)The ability to manage your workload and prioritise accordingly to different timescales.Ability to develop an awareness of the Client’s business, business issues, insurance programmes and service plansCompetency in Microsoft Office applications and adaptability to become competent in all relevant Marsh business systems.Strong communication and people skills to liaise with the various divisions within Marsh to provide Client service solutions.To work within FCA, Marsh Compliance and Marsh specific procedures and guidelinesTo strive to deliver best practice, market leading service and solutionsWhat makes you stand out:Self-motivated and driven to succeedBeing able to evidence attention to detailEagerness to learn and develop your skillsetInterest in the real estate/property insurance sectorsPrevious internship or work experience in a corporate environment desirableAwareness of the insurance industry, different sectors and the role that Marsh performs within itWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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