Graduate - Operations Transformation Associate

This structured two-year fintech graduate program focuses on operational automation and process optimization, training quantitative STEM graduates to leverage data analytics and AI tools to drive efficiency and design customer-centric digital workflows.

About the role

We’re looking for a super-smart and ambitious graduate who is not only highly numerate and analytical, but also enthusiastic about building strong relationships and driving meaningful change. Join us to apply your analytical expertise and people skills to help shape the future of our operations and prepare for a path towards Operational Leadership.

What you'll be doing

This two-year, full-time programme offers hands-on experience across our core customer-facing Operations teams. It’s an exciting opportunity to immerse yourself in the workings of a fast-growing fintech business, contributing to real projects with measurable impact. With mentorship and leadership support, you’ll develop valuable skills in AI, digital transformation, and process improvement—building a strong foundation for your future as an Operational leader.

• Operational Automation & Efficiency: Work on initiatives to improve customer experience, optimise processes, and contribute to operational efficiency.

• Rapid Exposure: Quickly take on significant responsibility and gain exposure to multiple functions across operations - whether through team rotations or high-impact assignments.

• Data-Driven Decision Making: Analyse problems, propose solutions, and drive execution with support from our teams.

• Communication & Delivery: Present findings, ideas, and results to stakeholders, developing your communication and influencing skills.

• Problem-solving: Address complex operational challenges and deliver actionable solutions to our teams.

• Customer-Centricity: Develop a keen understanding of customer needs and be empowered to identify pain points and design seamless, customer-focused processes, ensuring that our operational strategies consistently deliver great customer outcomes.

• Collaboration: Collaborate with our cross-functional Operations teams to deliver tangible, customer-focused projects.

What we're looking for

• A graduate with a STEM degree, with evidence of strong analytical thinking, creative problem solving, and quantitative skills.

• Strong interpersonal and communication skills - you enjoy collaborating and building relationships.

• Can demonstrate examples of critical thinking, adaptability, and initiative, ideally through academic, internship, or extracurricular experiences.

• Results-driven and resourceful, with a willingness to learn quickly and embrace new challenges.

• Comfortable with technology, data analysis and curious about fintech, AI, and automation.

• Startup mindset. We’re a fast-growth tech startup so you’ll be super excited to work in an entrepreneurial environment and have a real impact on the business

• You’ll have a natural curiosity and love to dig into things to understand how they work and are eager to drive positive change from day one.