Apprenticeship - Claims Handler

Support motor insurance customers by handling new claims, providing empathetic customer service, and completing a Level 3 insurance apprenticeship.

Who you will be working with -   Join our friendly Motor Claims team, where you’ll be supported every step of the way by: 

• A 10‑week training academy 

• Specialist coaches 

• Supportive team leaders and mentors 

• Wellbeing champions 

• A cohort of fellow apprentices 

It’s a genuinely collaborative and friendly environment where you’ll get the guidance you need to thrive. 

What is the role of a Claims Handler? – As a Claims Handler you will be supporting customers over the phone when they need us the most. Our role is to be there for them following an incident and to support them at the start of their claims journey. The First Notification of Loss (FNOL) team will log a customer’s claim and be there to then guide through the start of the claims process. We aim to do this by providing a great experience and being empathetic to their situation every time.  

Why this Apprenticeship? - An apprenticeship at Hastings Direct is the perfect launchpad for anyone ready to build a career with a forward‑thinking company.  

You will gain a Level 3 apprenticeship that includes a respected CII (Chartered Insurance Institute) qualification which is a nationally recognised benchmark in the industry. 

After completing the programme, you could progress to: 

• Level 4 apprenticeships such as Insurance Professional, Counter Fraud, or other pathways. 

• Specialist roles across different areas of claims 

• Leadership, technical or customer‑focused positions 

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve .

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. 

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. 

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. 

For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. 

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.