Digital Support Apprentice

Digital Support Apprenticeship at a law firm involving admin, document management, IT systems support, and client coordination, with training, qualification, and potential for a permanent role.

Would you like to work for one of Scotland's leading law firms? Harper Macleod are an award-winning legal firm who are also well renowned for our work with apprentices. We've won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.

Overview:

We are currently a new apprentice in our Elgin office to provide digital support.

What will you be doing?

• Utilise BigHand digital dictation software to efficiently record, edit, and submit voice files for transcription, enabling streamlined documentation and improved workflow management. By the end of your apprenticeship, you will be a key user and be able to provide support to newcomers on the system.

• Superuser of system Worksite to save relevant emails within the set folder structures for each framework and creating new folders as required.

• Manage bank transfers (faster payment/Telex/Overseas/Funds Expected into Bank) via 3E.

• Assist with client and matter opening.

• Collaborating with partners in relation to the opening of new files and/or receipt of new instructions for a new file via MS Outlook, Teams and in person.

• Set up MS Teams calls for clients and partners.

• Draft documents via MS Word and assist with mandates.

• Manage the reception on an ad-hoc basis which will require to keep a log of visitors to the firm.

What qualities should you have?

• Administration experience.

• Attention to detail and accuracy when working with data.

• Excellent organisational skills.

• Excellent IT skills.

• Excellent communication skills, verbal and in writing.

• Ability to prioritise and work to deadlines under pressure.

• Ability to use initiative and to work both independently and as part of a team.

Salary: £22,932 per annum.

Benefits:

• Critical illness protection

• Life assurance

• Discounted conveyancing on sales and purchases

• Discounted eyecare

• Charity donation through payroll

• Cycle to work scheme

• Buy additional leave option

• Extra holidays at Christmas

• CSR days

• Funding for external training

• Recruitment finder’s fee

• Additional discounts

• 4pm birthday finish

• Pension scheme

Future prospects:
Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.

Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.