Network Plus

Network Plus Performance Apprentice role supporting the Welsh Water contract through data analysis, KPI monitoring, dashboards, performance reporting and continuous improvement.At Network Plus, we are committed to delivering exceptional service to our clients while developing the next generation of talent. As a Performance Apprentice, you will play an important role in supporting the Welsh Water contract by helping the team turn data into meaningful insights that improve operational performance and customer outcomes.  This is an excellent opportunity to gain practical experience while completing the Level 4 Data Analyst Apprenticeship (Skills England). You’ll learn from experienced professionals, develop technical and analytical skills, and build a rewarding career in business performance and data analysis. Key ResponsibilitiesCollecting, validating and maintaining operational performance data.Producing regular reports and dashboards to monitor contract performance.Assisting with the analysis of KPIs and identifying trends or areas for improvement.Supporting the production of management information for internal teams and Welsh Water.Helping investigate performance issues through data analysis and root cause identification.Working with operational teams to ensure accurate and timely reporting.Maintaining data quality and ensuring information is accurate and consistent.Supporting continuous improvement initiatives across the contract.Assisting with the creation and maintenance of performance documentation and reporting processes.Using Microsoft Excel, Power BI and other business systems to manipulate and present data.Developing knowledge of data governance, reporting standards and business intelligence throughout the apprenticeship.Skills, Knowledge & ExpertiseGCSEs (or equivalent), including Mathematics and English at Grade 4/C or above.An interest in data, reporting or business performance.Strong numerical and analytical skills.Good attention to detail and a methodical approach to work.Excellent communication skills and the confidence to work with a variety of stakeholders.A willingness to learn new systems and technologies.Good organisational skills and the ability to prioritise tasks.Experience using Microsoft Office, particularly Excel, would be beneficial but is not essential.Job BenefitsWe offer a competitive salary based on experience along with a full benefits package.Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.About Network PlusNetwork Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Posted 8 days ago

Network Plus Apprentice Customer Service Advisor role supporting customers on United Utilities contracts through phone, email, website enquiries and face-to-face interactions, while learning customer service and administrative processes.At Network Plus we’re shaping the future of essential infrastructure, and we want you to be a part of it. Kick-start your career in customer service with hands-on training and development.As an Apprentice Customer Service Advisor, you’ll be supporting the Customer team on our United Utilities contracts of work. Working as part of the team, you will get hands-on experience answering customer and client enquiries by phone, website and email, as well as meeting customers face to face whilst visiting our operational sites. Guided by skilled colleagues, you’ll learn how to deliver outstanding service and make sure daily tasks run smoothly. Every day will offer new opportunities to learn, grow your confidence and shape your path for a rewarding future in customer service. As part of your role. You will be enrolled onto a level 2 (or 3) apprenticeship in customer service, based on your current level of qualification.Key ResponsibilitiesWe are looking for an apprentice to; Help the team give great customer service to everyone, with support and guidanceAssist in completing tasks well and on time, learning how to manage time and prioritiesHelp update customer and company information, making sure any issues are recorded and passed on correctly.Learn how to solve customer problems, working towards company targets with support.You will help to talk to our customers and learn how to communicate clearly and professionally.Maintain confidentiality and follow company policiesExperience and QualificationsA positive attitude and a willingness to learn.Great communication and organisational skills, or the enthusiasm to develop them over time.Proficient IT skills or the willingness to learn (Excel and Word essential).A full UK driving licence or working towards obtaining one.Salary and BenefitsWe offer a competitive salary based on experience along with a full benefits package.Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.About Network PlusNetwork Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Posted 8 days ago

Network Plus Graduate Quantity Surveyor role supporting the commercial management of UK utility and infrastructure projects, including cost monitoring, subcontractor procurement and payments, budgeting, reporting, risk/change registers and final accounts.Launch your career and become a future leader with our graduate programme at Network Plus! We recruit high-calibre, motivated graduates and engage with you before you finish University so you can step straight into a graduate role, whilst also completing our two-year structured development programme, designed to build and develop your leadership capability whilst also developing specialist skills in your chosen field.Why choose Network PlusNetwork Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.You’ll complete a structured placement, alongside a graduate cohort at the same stage of learning, building a strong graduate community.As a Graduate Quantity Surveyor, you will be at the heart of our commercial team—driving insights, shaping decisions, and helping keep projects on track. You will dive into cost and project data, turn it into meaningful management reports, and deliver weekly performance updates that influence how we operate. You will also play a key role in reviewing and processing subcontractor applications, ensuring our commercial activity runs smoothly and efficiently.What we offerSupport and DevelopmentDedicated mentor support from our senior management team to guide your journeyLeadership development and cohort-based learning resulting in a recognized qualification360 feedback, coaching and continuous support throughout rotationsReal Impact and ChallengeTake part in a Business Sustainability challenge, tackling real-world issues and presenting solutions at an executive levelA strong graduate community with peer cohorts where you will grow together throughout the programmeCommunityProfessional skills, confidence and experience that set you up for long‑term successKey ResponsibilitiesManaging and monitoring of work activities carried out against the pre-determined schedule, the number of items supplied and costsMonitoring of staff, labour and plant hire rates utilized on the contract; compiling monthly reports and managing cost allocationOrganising and tracking the procurement of sub-contractorsBeing responsible for the preparation and internal governance authorisation of subcontractor paymentsAssisting in the placing of subcontract tasks orders in accordance with the main contract Attending operational & subcontractor meetings; monitoring subcontractors against programmeAssisting in the preparation of client and subcontract final accountsEnsuring the risk register and change register is kept up to dateSupporting the monitoring of internal expenditure against budget/ cost plans and maximise the efficiency of reporting techniques and systemsExperience and QualificationsCurious, driven graduates with a collaborative mindset, a willingness to learn and a desire to make an impactFinal‑year students or recent graduates with a role‑related degree (2:2 or above)Full UK driving licence (some travel)Individuals who want responsibility early and enjoy learning by doingMust have graduated within the last two yearsNegotiation and influencing skillsProficient IT skills, including Microsoft Excel and WordStrong commercial acumenSalary and BenefitsWe offer a competitive salary based on experience along with a full benefits package.Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.About Network PlusNetwork Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Posted 8 days ago