Performance Analyst Apprentice

Network Plus Performance Apprentice role supporting the Welsh Water contract through data analysis, KPI monitoring, dashboards, performance reporting and continuous improvement.

At Network Plus, we are committed to delivering exceptional service to our clients while developing the next generation of talent. As a Performance Apprentice, you will play an important role in supporting the Welsh Water contract by helping the team turn data into meaningful insights that improve operational performance and customer outcomes.
 
 This is an excellent opportunity to gain practical experience while completing the Level 4 Data Analyst Apprenticeship (Skills England). You’ll learn from experienced professionals, develop technical and analytical skills, and build a rewarding career in business performance and data analysis.
 

Key Responsibilities

• Collecting, validating and maintaining operational performance data.

• Producing regular reports and dashboards to monitor contract performance.

• Assisting with the analysis of KPIs and identifying trends or areas for improvement.

• Supporting the production of management information for internal teams and Welsh Water.

• Helping investigate performance issues through data analysis and root cause identification.

• Working with operational teams to ensure accurate and timely reporting.

• Maintaining data quality and ensuring information is accurate and consistent.

• Supporting continuous improvement initiatives across the contract.

• Assisting with the creation and maintenance of performance documentation and reporting processes.

• Using Microsoft Excel, Power BI and other business systems to manipulate and present data.

• Developing knowledge of data governance, reporting standards and business intelligence throughout the apprenticeship.

Skills, Knowledge & Expertise

• GCSEs (or equivalent), including Mathematics and English at Grade 4/C or above.

• An interest in data, reporting or business performance.

• Strong numerical and analytical skills.

• Good attention to detail and a methodical approach to work.

• Excellent communication skills and the confidence to work with a variety of stakeholders.

• A willingness to learn new systems and technologies.

• Good organisational skills and the ability to prioritise tasks.

• Experience using Microsoft Office, particularly Excel, would be beneficial but is not essential.

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.