Howdens

Provide technical support, troubleshooting, system administration and software testing for Howdens' CAD and plan management systems, helping improve system performance and user experience.Ready to kickstart your career in technology? At Howdens, our Graduate CAD Systems Analyst will support the systems behind our CAD and plan management services. You will work alongside experienced analysts, help colleagues across the business and build your technical, analytical and problem-solving skills through hands-on training and mentoring.  What you'll be doing Providing first-line support for CAD and plan management system incidents, service requests and user enquiries Helping depot users troubleshoot system issues and supporting general system use Logging, managing and updating incidents and requests through our IT Service Management tool Escalating more complex issues to CAD System Analysts or the Lead CAD Systems Analyst Supporting routine system administration and operational activities Helping test software enhancements, bug fixes and system upgrades Maintaining technical documentation, knowledge articles, user guides and support procedures Taking part in root-cause investigations and problem-solving activities Supporting system performance monitoring and helping identify potential issues Working collaboratively with Technology teams, suppliers and business users Building your knowledge of CAD systems, depot operations and customer journeys Contributing ideas that improve service, efficiency and ways of working  Am I eligible for this Graduate CAD Systems Analyst opportunity? Hold a degree, or equivalent qualification, in a relevant technology discipline Have strong analytical and problem-solving skills Communicate clearly and confidently, both verbally and in writing Be comfortable working independently and as part of a team Be curious, proactive and keen to learn, while asking for guidance when needed Be committed to providing excellent customer service to technical and non-technical users Knowledge of CAD software, design systems, databases, integrations, APIs or IT Service Management tools would be helpful, but is not essential Experience gained through an internship, placement, university project or similar activity would be advantageous Unfortunately, sponsorship is not available for this role. To be considered, you must already have the right to work in the UK without requiring visa sponsorship now or in the future.The role is based onsite at our office in Raunds, Northamptonshire with some travel to our other site in Northampton.  Some travel will be expected therefore a full UK driving licence is required What we can offer you Competitive salary and annual company bonus Excellent pension scheme with a company contribution of up to 12% 25 days holiday plus bank holidays, with the option to buy additional days Staff discount Employee Assistance Programme Exceptional Reward and Recognition events On-the-job training, mentoring and support from experienced CAD Systems colleagues  About Howdens:Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment.  That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

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