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Provide technical support, troubleshooting, system administration and software testing for Howdens' CAD and plan management systems, helping improve system performance and user experience.
Ready to kickstart your career in technology? At Howdens, our Graduate CAD Systems Analyst will support the systems behind our CAD and plan management services. You will work alongside experienced analysts, help colleagues across the business and build your technical, analytical and problem-solving skills through hands-on training and mentoring.
What you'll be doing
Providing first-line support for CAD and plan management system incidents, service requests and user enquiries
Helping depot users troubleshoot system issues and supporting general system use
Logging, managing and updating incidents and requests through our IT Service Management tool
Escalating more complex issues to CAD System Analysts or the Lead CAD Systems Analyst
Supporting routine system administration and operational activities
Helping test software enhancements, bug fixes and system upgrades
Maintaining technical documentation, knowledge articles, user guides and support procedures
Taking part in root-cause investigations and problem-solving activities
Supporting system performance monitoring and helping identify potential issues
Working collaboratively with Technology teams, suppliers and business users
Building your knowledge of CAD systems, depot operations and customer journeys
Contributing ideas that improve service, efficiency and ways of working
Am I eligible for this Graduate CAD Systems Analyst opportunity?
Hold a degree, or equivalent qualification, in a relevant technology discipline
Have strong analytical and problem-solving skills
Communicate clearly and confidently, both verbally and in writing
Be comfortable working independently and as part of a team
Be curious, proactive and keen to learn, while asking for guidance when needed
Be committed to providing excellent customer service to technical and non-technical users
Knowledge of CAD software, design systems, databases, integrations, APIs or IT Service Management tools would be helpful, but is not essential
Experience gained through an internship, placement, university project or similar activity would be advantageous
Unfortunately, sponsorship is not available for this role. To be considered, you must already have the right to work in the UK without requiring visa sponsorship now or in the future.
The role is based onsite at our office in Raunds, Northamptonshire with some travel to our other site in Northampton.
Some travel will be expected therefore a full UK driving licence is required
What we can offer you
Competitive salary and annual company bonus
Excellent pension scheme with a company contribution of up to 12%
25 days holiday plus bank holidays, with the option to buy additional days
Staff discount
Employee Assistance Programme
Exceptional Reward and Recognition events
On-the-job training, mentoring and support from experienced CAD Systems colleagues
About Howdens:
Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
How to apply
Apply directly through the company website. Clicking the link below will open the application page in a new window.
Location: London, UK
Industry: Production & Manufacturing
Howdens is the UK’s number one kitchen supplier, providing thousands of products across kitchens, joinery, hardware, and bathrooms. We have over 850 depots across the UK and Europe, with total UK sales reaching £2.3 billion in 2024. Our trade-only model We only sell to the trade as they have the craftsmanship and know-how to fit our products to the highest possible standard. We believe the builder is best placed to co-ordinate projects, supported by local Howdens depots underpinned by a dedicated supply chain and extensive product design and innovation. A framework for success This trade-only model is supported by an in-stock product framework, where builders can expect to get the products they need to complete the job from stock at their local depot. This is achieved by having a dedicated supply chain, efficient warehouse structure, and UK-based manufacturing sites at Howden, East Yorkshire and Runcorn, Cheshire. Entrepreneurial culture The autonomy given to our depot managers is a key element of our business model and success. Every depot is dedicated to helping local tradespeople build their businesses and, within each one, builders can find plentiful stock, design expertise, knowledgeable staff, and the best local price. Community Our belief is that where communities thrive, we thrive. We are passionate about serving our local communities and actively encourage our colleagues to get involved through volunteering, sponsored events and supporting local charities. One of the UK's Best Big Companies to Work For In 2022, over 7,000 of our employees completed the Best Companies engagement survey and, based on their feedback, Howdens ranked 10th in the 2022 Best Big Companies to Work For list, up four places since we last participated in 2020.
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