Ward and Burke

Support and maintain IT systems for Ward & Burke by providing first-line technical support, device deployment, Microsoft 365 administration, networking assistance, and user support across UK offices and project sites.To support our continuing growth, Ward & Burke are looking for a motivated and hardworking IT Support Engineer to join our IT team and provide day-to-day support to our UK users.This role is suited to a hands-on IT professional who enjoys solving day-to-day technical issues, supporting users directly, and helping maintain reliable IT services across office and site environments.The ideal candidate will be a practical, service-focused IT professional who is comfortable supporting users directly, managing device builds, troubleshooting everyday issues, and travelling to company sites when required. They will bring a positive attitude, strong communication skills, and a willingness to learn across Microsoft 365, Intune, SharePoint, networking, and site-based IT support.The role will be based primarily in Swillington, with regular travel to Ward & Burke offices and project sites as required. A full driving licence and access to a car are essential for this reason. Key Responsibilities:1st Line Support: Provide first-level technical support to end-users via phone, email, and in-person.Desktop Building: Configure and deploy PCs for new and existing employees using Microsoft Intune.Network Setup: Assist in setting up and maintaining network infrastructure, including routers, switches, and wireless access points.Troubleshooting: Diagnose and resolve hardware, software, and network issues in a timely manner.User Training: Provide basic training and support to users on Microsoft 365, SharePoint, and other company tools.Collaboration: Work closely with other IT team members to ensure seamless IT operations and support.The successful candidate will gain practical experience across Microsoft 365, Intune, SharePoint, device deployment, networking, and site-based IT support while working as part of a supportive IT team. Required Skills and Qualifications:Required: Degree in Computer Science, IT, Information Systems, or related discipline.Technical Proficiency: Knowledge of Microsoft 365, Intune, and SharePoint.Hardware Skills: Experience in building and configuring desktops and laptops.Networking Basics: Understanding of basic network setup and troubleshooting.Communication: Excellent verbal and written communication skills.Problem-Solving: Strong analytical and problem-solving abilities.Team Player: Ability to work effectively in a team environment.Driving licence and access to a car required due to travel to company sites.Desirable experience: Working in a construction, engineering, or multi-site environment; familiarity with ticketing systems; and basic knowledge of endpoint management, device security, and Microsoft 365 administration. 

Posted 5 days ago