Billing Settlement Solution Graduate (TikTok Shop - Global Settlement)

Graduate Program Manager (Product Solutions) role focused on e-commerce logistics settlement, combining finance and accounting operations, payment accuracy, risk control, process optimisation, data analysis, and collaboration with product, R&D, and project teams.

Responsibilities

About the Team
Global Settlement team is responsible for the accuracy, timeliness and compliance of the AR and AP of the e-commerce logistics business. We are looking for a program manager (product solutions) to support the growth in Europe.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.

Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
-Support the localisation and implementation of settlement rules and procedures to ensure accuracy and compliance.
-Collaborate with product and R&D teams to develop settlement automation plans, support product managers in developing software solutions, and conduct online tests for new system functions. Provide detailed reports to the R&D team.
-Work with project management teams to support the implementation of settlement solutions in the early stages of logistics projects.
-Ensure timely and accurate payment to vendors and customers, including contract information review, system maintenance, billing support, payment follow-up, and accounts receivable tracking, while ensuring timeliness, accuracy, and compliance.
-Participate in identifying settlement risks and supporting daily risk control activities, while working with cross-functional teams to resolve issues and optimise processes.
-Support the handling of sellers' or partners' settlement-related inquiries and help improve the overall experience.

Assist with data organisation, analysis, and review related to settlement operations, and provide support for business optimisation.

Qualifications

Minimum qualifications:
- Pursuing a Bachelor’s degree or above in finance or accounting, or industry experience in the related fields;
- 1+ years experience in settlement-related work within medium or large logistics enterprises;
- Good understanding of logistics operations (such as logistics provider management, shipping fee pricing and analysis, shipping fee settlement for merchant and provider, etc.), have a deep understanding of challenges related to billing & settlement;
- Strong attention to detail and proactive in identifying and solving issues;
- Excellent communication skills and a team player.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.

By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.