Graduate Ecommerce Executive

THG Ingenuity Graduate-friendly Ecommerce Executive role supporting DTC ecommerce operations, website performance, data analysis, CRM/email campaigns and client account delivery.

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

About the Role 

We are looking for a commercially minded Ecommerce Executive to join our Ecommerce & Marketing team. You will play a central role in the day-to-day operational delivery of DTC ecommerce activity across a portfolio of client accounts, taking ownership of on-site execution, performance analysis, email campaign delivery, and client ticket management. 

This is a hands-on, fast-paced role that sits at the heart of our ecommerce operations. You will need strong commercial acumen, an eye for detail, and the confidence to work across multiple platforms - including THG Ingenuity's proprietary tech stack, and our CRM tooling. 

Key Responsibilities 

Ecommerce Performance & Data Analysis 

• Monitor and analyse DTC ecommerce performance including traffic, conversion funnels, revenue, and AOV 

• Build and maintain regular performance reports, translating data into clear, actionable insights 

• Conduct on-site analysis to identify opportunities to improve the customer journey and conversion rate 

• Support A/B testing initiatives and document findings 

On-Site Management — THG Ingenuity & Shopify 

• Execute on-site changes across THG Ingenuity's ecommerce platform and Shopify, including product uploads, content edits, promotional mechanics, and navigation updates 

• Manage asset optimisations such as updating banner messaging, imagery, and promotional content 

• Maintain site accuracy and consistency across all product, category, and landing pages 

• Follow QA processes to ensure all changes are tested and signed off before going live 

• Support the delivery of campaign and site takeover activity in line with the trading calendar 

CRM & Email Delivery — THG Personify

• Build, test, and schedule email campaigns within THG Personify in line with the CRM calendar 

• Ensure all emails are accurately built, QA'd across devices and clients, and correctly segmented prior to deployment 

• Support list management, audience segmentation, and CRM performance reporting 

• Identify and flag performance trends and anomalies to the wider team 

Client Ticket Management 

• Act as first-line management for self-serve client tickets related to ecommerce operations 

• Triage, respond to, and resolve tickets within agreed SLAs 

• Escalate complex issues to the appropriate team members where required 

• Maintain clear records of ticket activity and resolutions 

What We’re Looking For 

• Can-do attitude with the excitement to learn within a fast-paced, managed services environment. 

• Comfortable working across both trading (site performance, promotions, conversion) and marketing (paid and organic channels). 

• Data-literate and analytically confident - experienced with GA4, and ideally familiar with THG Ingenuity’s ecommerce and CRM platforms or comparable market tools. 

• Excellent communicator with proven experience managing client or stakeholder relationships. 

• Natural problem-solver who thrives in a fast-paced, high-accountability environment.