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This is a junior, first-line Associate Support Analyst role based in Liverpool, focused on providing daily technical support for hardware, provisioning laptops for new starters, managing user accounts, and resolving help desk tickets.
Description
At System C, we create technology that genuinely improves health and care outcomes. Behind every solution is a supportive internal technology team that enables colleagues to do their best work. We are now looking for an
Associate Support Analyst to join our Corporate IT department as an entry point into a professional IT support career.
What you will do
This is a junior, first-line support role, ideal for a recent graduate or someone at the start of their IT career. You will provide day-to-day technical support to colleagues across the business, learning from experienced team members while developing strong foundations in corporate IT. This role is based full-time in our Liverpool office, Mon – Fri.
Your responsibilities will include:
Providing first-line support for laptops, mobile devices, and peripherals.
Responding to help desk tickets with a calm, professional, and customer-focused approach.
Assisting with installing and configuring Windows, macOS, and standard business applications.
Supporting user account tasks such as password resets and basic access changes.
Preparing and provisioning laptops and mobile devices for new starters.
Applying software updates in line with IT policies and change procedures.
Keeping accurate records of assets, configurations, and support activity, and contributing to reports on ticket volumes and recurring issues.
What we are looking for
You may be a recent graduate with an IT-related degree or have up to a year’s experience in IT support, service desk, or a similar role.
More importantly, you will bring:
A basic understanding of Windows, macOS, and everyday productivity tools.
Strong problem-solving skills, with the about to approach issues in a calm and logical way.
A clear, friendly communication style, with the ability to explain technical issues in plain language.
Strong organisation and time management skills, with the ability to manage and prioritise workloads effectively.
A proactive mindset and genuine eagerness to learn and develop within IT Support.
A collaborative approach and professional approach, with integrity and ownership in how you work.
Experience with tools such as Active Directory, Microsoft 365 administration, mobile device management, or ITSM platforms is helpful but not required. We will support your development through training and mentoring.
Additional Information
A structured training programme aligned to industry standards will be provided to support your development.
Once fully trained and self-sufficient in the role, you will also travel to our offices across the UK to provide on-site support and collaborate with colleagues.
Why join System C
You will be part of a team that values learning, collaboration, and accountability, with the chance to build a long-term career in technology that supports health and care services.
Apply today and take your first step into a meaningful IT career with System C.
At System C, we believe great work happens when flexibility and collaboration come together. All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes field-based roles).
How to apply
Apply directly through the company website. Clicking the link below will open the application page in a new window.
Location: Stratford-upon-Avon, UK
Industry: Digital & Technology
Here at System C, we deliver transformative Healthcare, Social Care and Education solutions across the UK. We are a proudly British business whose sole focus is to serve the UK health and social care markets. We don’t get distracted by trying to be all things to all people, which means we truly understand the challenges our NHS and Local Authorities face and are committed to making a difference with our customers. We put UK standards at the core of what we do so our customers can be confident they are partnering with a provider who has their best interests at heart. We care about what we do, and many of our team chose to work here to serve the NHS and Social Care space. We take our role in public digital transformation seriously. We’re in it for the long haul and pride ourselves on how we strive to be better, every day. We are committed on making continual improvements to ensure the level of service our customers receive gets better every day. We know our customers are under pressure to find available funds then spend them wisely. We know we deliver value for money, so we hold ourselves accountable for that. We are not in the business of looking for more ways to spend public money without ensuring a return on investment. With our customers, we own it! Put simply, our mission is to deliver technology with the power to connect and transform health and care outcomes for all.
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