Location: Ipswich, UK
Contract:
Salary: Not specified
Work type: Not specified
Posted: 3 days ago
Deadline: 01/09/2026
See how well you fit this role
Get an instant score, plus where you shine and where you'd need to stretch, so you know if it's worth the application.
?
/100
Apprentice Pensions Assistant providing customer support through the pensions helpdesk, maintaining accurate records, and supporting the delivery of efficient pensions services while completing a Level 2 Customer Service Practitioner apprenticeship.
When you join Suffolk County Council as an Apprentice Pensions Assistant, we’ll support your development from the start. We’ll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.
Reimagine the possibilities.
Your role and responsibilities
You will be working on the Pensions Helpdesk and will provide first point of contact help and support to our members. This helps the Pensions team provide the customer with the information they need and ensures the team meets its service level agreement with its scheme employers.
You will assist in the provision of a proactive, efficient and effective pensions service while being responsible for creating and maintaining accurate records.
Your apprenticeship
We welcome apprenticeship applications from all ages and backgrounds. There's no upper age limit - it's never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career.
The apprenticeship you're applying for must build on your qualifications. If you have experience in this field, the apprenticeship you're applying for must be at a higher level.
During the apprenticeship, you'll be working towards the role described in those materials. You will have the opportunity to receive hands-on training and pursue certification. Completing your apprenticeship does not guarantee a full time position, however, we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract.
You will need
to be able to work to a high degree of accuracy
effective and demonstrable communication, organisational and time management skills
to be friendly and build a good rapport with your customers and put them at the forefront of everything you do.
How to apply
Apply directly through the company website. Clicking the link below will open the application page in a new window.
Location: Ipswich, UK
Industry: Public Sector
Reimagine the possibilities. As one of the largest employers in Suffolk, we have a huge variety of exciting careers to offer people as keen to make a positive impact on the world around them as we are. As a modern, flexible, and effective council, we’re driven to make a difference to the environment, the communities we serve, and the careers of our people. We explore innovative ways to encourage, respect, and enable everyone to be the best they can be. By creating meaningful connections with our people and our partner organisations, we’ve built a culture of mutual collaboration, trust, and respect where everyone is supported to be their authentic selves. We aim to inspire and empower. To improve and evolve. To develop and innovate. To take pride and ownership of the world around us and ensure that we leave a positive and lasting legacy. That’s why it’s time to reimagine a career with the council and take a fresh look at what we can offer you.
STAY IN
THE KN
W
No spam, just the latest roles and career advice delivered straight to your inbox.
© Gradworx 2026