Trainee Desktop Support Analyst

Provide first-line desktop IT support by resolving hardware and software issues, assisting users, and maintaining a secure digital workplace while developing technical skills through training and mentorship.

Responsibilities

Join Our Team as a Trainee Desktop Support Analyst – Kickstart Your IT Career!

Are you passionate about technology and eager to build your career in IT support? Do you enjoy helping others solve problems and want to be part of a dynamic team driving digital transformation? If so, we want to hear from you!

About the Role

As a Trainee Desktop Support Analyst, you will be the first point of contact for our employees’ technology needs. You’ll provide hands-on support for computers, software, and digital tools, ensuring a smooth and secure digital workplace. This is a fantastic opportunity to develop your technical skills, work with cutting-edge technology, and contribute to a positive user experience in a fast-paced environment.

What You’ll Do

• Support users by resolving software and hardware issues quickly and efficiently.

• Communicate clearly to keep users informed and confident.

• Learn and grow your expertise in Windows operating systems and Microsoft Office tools.

• Collaborate with a supportive team across different locations.

• Help us maintain a secure, innovative, and user-friendly digital work environment.

Profile required

What We’re Looking For

• A keen interest in technology and problem-solving.

• Strong communication skills and a customer-first attitude.

• Good knowledge of Windows and Microsoft Office applications.

• A willingness to learn and take on new challenges.

• Previous experience in customer service or IT support is a plus but not essential.

Why Join Us?

• Be part of a forward-thinking team on an exciting digital transformation journey.

• Receive training and mentorship to grow your IT career.

• Work in a vibrant, inclusive workplace with around 2,500 users to support.

• Play a key role in ensuring our employees can work efficiently and securely.

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion.

By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business.

As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.