Business Process & Enablement Apprentice

A Level 4 Business Process & Enablement Apprenticeship at Sage, combining hands-on experience in business process improvement, AI, automation, and change management while earning an AI & Automation Practitioner qualification.

Job Description

At Sage, innovation starts with our people. With over 13,000 colleagues across 40 locations worldwide and more than 2 million customers, we’re united by a shared purpose: to transform the way millions of businesses work. As a global leader in AI, finance and HR software, we harness cutting-edge technology to simplify complexity and drive progress.

We’re now looking for ambitious, curious apprentices to join our People Enablement team, people who want to help shape how we work smarter, remove duplication, and drive meaningful change through automation and AI, while earning a recognised Level 4 qualification at the same time.

Why join Sage as an Apprentice?
This isn’t a passive learning programme. From day one, you’ll work on real challenges alongside experienced colleagues, with structured development, mentoring, and hands-on delivery.Key ResponsibilitiesWhat you will be involved in

As a Business Process & Enablement Apprentice, you’ll sit at the centre of how Sage identifies and acts on opportunities to work better. You’ll map processes, surface inefficiencies, and help drive change through automation and AI, all while developing the skills and knowledge that underpin your Level 4 qualification.

• Map end-to-end business processes across teams and functions, identifying duplication, bottlenecks, and areas of risk
• Investigate where automation and AI can eliminate manual effort and improve how teams operate
• Work with stakeholders across the business to understand how work actually flows, not just how it’s documented
• Support the design and testing of process improvements, from quick wins through to larger transformation initiatives
• Help teams adopt new ways of working by creating clear guidance, training materials, and change communications
• Track and communicate the impact of improvements, including time saved, risk reduced, and efficiency gained
• Contribute to building a culture of continuous improvement across the Enablement function
• Collaborate with technical colleagues to understand how process insights can be translated into scalable, automated solutions

What we are looking for
We welcome applications from people who are at the start of their career and ready to learn. You don’t need a degree or prior experience in process improvement, what matters most is your curiosity, your drive to make things better, and a genuine comfort with technology and change.

To meet the entry requirements for the Level 4 apprenticeship, you’ll need:
• Five GCSEs at grades 9 to 4, including English and Maths
• Plus one of the following: an A-level, a Level 3 Apprenticeship or vocational qualification in Business Studies, Computer Science or similar vocational studies

Beyond that, you’ll stand out if you:
• Are passionate about continuous improvement and genuinely motivated to make processes work better
• Approach problems with curiosity and an open mind, asking the right questions to gain a deeper understanding before jumping to solutions
• Embrace change and new technology, rather than defaulting to the way things have always been done
• Are a keen, self-directed learner who actively seeks out new tools, methods, and ideas
• Are comfortable using technology day-to-day and quick to pick up new platforms and workflows
• Communicate clearly and confidently with people across teams, technical and non-technical alike
• Take accountability for your own development and work well as part of a collaborative team

Your Level 4 Apprenticeship: AI Automation Practitioner

Alongside your day-to-day role, you’ll study towards the Level 4 AI and Automation Practitioner apprenticeship. The programme runs for 15 months and is designed to give you both the technical grounding and the commercial judgement to make a real difference with AI.

By the time you complete the programme, you’ll be able to identify automation opportunities, design and test AI-enabled solutions, apply governance principles confidently, and demonstrate measurable business impact.

You’ll also have the opportunity to work towards industry-recognised certifications, including:
• Microsoft PL-900: Power Platform Fundamentals
• Microsoft AI-900: Azure AI Fundamentals
• Microsoft PL-200: Power Platform Functional Consultant (intermediate)

Working at Sage you will also benefit from:
• Five paid volunteering days each year through Sage Foundation
• Access to learning platforms, expert-led sessions and a global professional network
• A clear career pathway with opportunities to grow once your apprenticeship is complete
• 25 days holiday plus bank holidays, private healthcare, competitive pension and more