AI UX Conversational Analyst Intern

You are helping improve how an AI legal assistant communicates with users by analysing conversations, testing prompts, and improving response quality.

About Rocket Lawyer

We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.

We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About your role

Rocket Lawyer is making the law affordable and simple. You will join the Rocket Copilot™ team to help us bridge the gap between complex legal logic and a friendly, human-centric conversational experience. This is a high-impact role where you will see your work live in a product used by millions.

How you will make a difference day to day

• Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity.

• Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products.

• User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents.

• Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform.

• Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement

• Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response.

• Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better

What you’ll need

• Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field.

• Analytical Curiosity: You love digging into data to find the "Why" behind a user's behavior.

• Writing Skills: You can take a 10-sentence text and turn it into a 2-sentence conversational response without losing the meaning.

• Research Background: You have undertaken previous research projects in different areas. Cataloging experience is a plus.

• Some familiarity with LLMs (like Gemini) and a desire to learn professional tools

• Mission-Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection

• Language/ Translation Skills: You can understand the nuances in analyzing the style, tone and language used by Copilot, and identify where users respond positively.