Customer Solutions Apprentice

Supports the customer service team by handling customer enquiries, processing orders, coordinating shipments, and developing customer service skills within a logistics environment.

Job Description

What you can expect

We are recruiting for a Customer Service Apprentice. The Customer Service Apprentice supports the customer service team in delivering a high standard of care to all clients. This role provides hands‑on experience in a fast‑paced logistics environment, helping the apprentice develop strong communication, organisational, and problem‑solving skills.

Working alongside experienced colleagues, the apprentice will learn how to respond to customer needs, support daily  operations, and contribute to positive customer relationships.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success.  We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together.  Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

What you bring

Main duties:

• Maintain a polite, positive, and professional attitude when dealing with customers.

• Assist in responding to customer enquiries through phone, email, and online systems.

• Support the team in ensuring customers receive timely updates on their shipments.

• Help acknowledge and record customer feedback or complaints for senior staff to review.

• Learn how to process customer orders and input data accurately into internal systems.

• Assist with arranging collections or deliveries under supervision.

• Support the team in keeping customer portals and internal records up to date.

• Help gather PODs and other documentation required by clients.

• Develop an understanding of Rhenus products, services, and basic logistics processes.

• Gain introductory knowledge of customs requirements, documentation, and broker processes.

• Shadow experienced team members to learn how to handle customer accounts and enquiries.

• Participate in training to build confidence in problem‑solving and communication.

• Work closely with colleagues across departments to support smooth operations.

• Share any issues, delays, or unusual customer requests with supervisors promptly.

• Contribute to a positive team environment and assist others when tasks are complete.

What you bring:

• A willingness to learn and ask questions.

• Strong attention to detail and a careful approach to data entry.

• A friendly, helpful attitude when dealing with customers and colleagues.

• Reliability, punctuality, and a commitment to completing tasks on time.

• An interest in logistics, customer service, and developing professional skills.

• Strong Word and Excel skills.

• Math’s and English GCSE