Customer Contact Advisor – Apprentice

A Customer Contact Advisor Apprenticeship role providing front-of-house support, handling enquiries, and administrative tasks while working towards a Level 3 Business Administration qualification.

About the role

As a Customer Contact Advisor Apprentice, you’ll be a welcoming first point of contact for residents, visitors and colleagues, while also providing essential administrative support to our operational teams. This is a varied role combining front‑of‑house reception duties with office and business support tasks. You’ll be based mainly at our Thamesmead office, with regular cover required at our Charlton office, so flexibility is important.

Alongside your role, you’ll work towards a Level 3 Business Administrator apprenticeship, gaining a recognised qualification and valuable on‑the‑job experience.

What you’ll be doing

• Welcoming residents, visitors and colleagues

• Handling enquiries face to face, by phone and by email

• Supporting operational teams and signposting queries

• Managing reception inboxes and shared spaces

• Completing admin tasks, updating records and using internal systems

• Taking part in training and development linked to your apprenticeship

About you

You’ll take pride in delivering a professional, high‑quality service and understand the importance of being a positive first point of contact for residents, visitors and colleagues.

You will be:

• Customer‑focused and approachable, with a genuine commitment to helping people feel heard and supported

• A clear and confident communicator, able to engage professionally face‑to‑face, by phone and by email

• Organised and reliable, with the ability to manage competing priorities and work effectively in a busy environment

• Comfortable in a front‑of‑house role, maintaining a calm, welcoming and professional presence

• Detail‑focused and process‑driven, able to handle information accurately, confidentially and in line with procedures

• A proactive team player, willing to collaborate with operational teams and take ownership of tasks

• Motivated to learn and develop, committed to completing a Level 3 Business Administrator apprenticeship

• Values‑led and respectful, with a strong commitment to equality, diversity and inclusion

Our values & what we offer

We deliver Simple, Safe and Smart services and live our values every day: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises and Pull together.

We offer

• Support from our Academy and a dedicated mentor

• Hands-on experience

• Hybrid working options

• Up to 30 days’ annual holiday plus bank holidays  

• Two additional paid volunteering days each year  

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance

• Up to 10% pension contribution

To be eligible for this apprenticeship, you must:

• Be aged 18 or over.

• Not be in full-time education at the start of the apprenticeship.

• Not already hold qualifications at the same or a higher level in a similar subject.

• Have lived in the UK/EEA for at least 3 years prior to the commencement of your apprenticeship

• Your residency status must remain valid for the entire duration of the apprenticeship.