Graduate Product Design & Insight Analyst

Supports product design by conducting user research, creating UX/UI designs and visual documentation, and collaborating with engineering teams to improve software and hardware solutions.

We are using and creating technology to transform operations at sea to enable people and the planet to thrive.

We are open-minded and fearless in our approach to innovation and don't believe in boundaries. We challenge everything and have massive ambitions to drag aging industries into the tech era.

We take safety, equality and education very seriously, and our responsibilities don't stop at our front door. Our business is built on the belief that there's definitely a more environmentally responsible way to operate at sea.

We employ people who share our core values. We expect our people to be courageous, trustworthy, and conscientious, driven by a desire to do the right thing. We strive for excellence, work collaboratively, and are genuinely excited by our work.

We offer opportunities for our people to develop beyond their role and span a multitude of disciplines.  These are open to all, regardless of background and experience level.  Working with us means being part of a team that is harnessing technology and creativity to disrupt a traditional industry.

We are not your average workplace.

The Graduate Product Design & Insight Analyst supports the Product and Solutions function in understanding user needs, shaping solution experience, and producing clear visual artefacts that communicate how products and solutions are structured, used, and delivered. 

The role operates across the full lifecycle from early user research through to internal and external communication. It translates complex technical systems, workflows, and operating concepts into structured diagrams, user journeys, and design artefacts that support product development, programme delivery, and customer engagement. 

Working closely with Product Management, Engineering, and Delivery teams, the role contributes to the development of coherent user experiences across both software and hardware systems, while ensuring that product intent and solution structure are consistently and clearly communicated. 

Duties and responsibilities 

• Conduct structured user research activities including stakeholder interviews, observation, and synthesis, to develop an evidence‑based understanding of user needs, behaviours, and constraints

• Develop user personas, user journeys, and service workflows that inform product design and solution structuring

• Support the design of end‑to‑end user workflows and service concepts, ensuring alignment between product capabilities and operational use

• Produce UX and UI artefacts for internal software systems, contributing to the improvement of usability, coherence, and user efficiency

• Develop clear, structured visual artefacts including system diagrams, workflows, “marketecture” views, and solution overviews that communicate product and solution intent

• Create technical and operational diagrams to support delivery teams, including CONOPS, SOPs, and training materials

• Support bid and capture activities through the production of high‑quality diagrams and figures that clearly communicate solution structure and value

• Develop internal communication artefacts that explain product strategy, capability evolution, and architectural approach to varied audiences

• Work with engineering and product teams to ensure consistency between user experience design, system behaviour, and technical implementation

• Support the use and development of internal tooling for user research, UX development, and design artefact production

• Develop and maintain a consistent visual and diagrammatic design language across product and solution artefacts, ensuring clarity, coherence, and reuse across bids, delivery, and internal communications

• Ensure traceability from user research and insight through to design decisions, linking personas, workflows, and UX artefacts to product requirements and, where appropriate, key user requirements or success measures

Skills and Experience 

• Degree in a relevant discipline such as design, engineering, human factors, systems engineering, or a related field

• Strong analytical capability with the ability to structure ambiguous problems and synthesise information from multiple sources

• Ability to translate complex technical concepts into clear visual and written artefacts

• Familiarity with user research methods, persona development, and user journey mapping

• Understanding of UX and UI design principles, with experience using standard design tools

• Strong visual communication skills, including diagramming, layout, and information design

• Ability to work across multidisciplinary teams and engage effectively with both technical and non‑technical stakeholders

• High attention to detail and commitment to clarity, accuracy, and consistency in outputs

Desirable 

• Exposure to service design or systems thinking approaches

• Experience working with engineering or technical teams on software or hardware products

• Familiarity with diagramming standards and modelling approaches

• Experience supporting bids, proposals, or customer‑facing communications

• Interest in complex operational domains such as maritime, robotics, or autonomous systems 

Salary: The salary varies for this position as we are recruiting in multiple regional locations and job grades. The salary process is based on skills, abilities, and experience required. 

What you can expect:

At Ocean Infinity, we believe in creating equal opportunities for all, celebrating each and everyone’s differences.  We are driven by transforming the industry, through our technology, thoughts, behaviours and actions.  Being inclusive and respectful to all is fundamental to who we are.  It is the right thing to do and enables innovation and creativity to thrive.

There is more work to be done, and we know that we aren’t perfect, but our commitment to these values is unwavering. They are central to our mission and the impact we have on the industry, meaning, we cannot live without them.