Customer Service Apprentice

This banking customer service apprenticeship focuses on handling inquiries from commercial and institutional clients, managing account requests, and collating data to support financial goals while completing a Level 3 Financial Services Customer Adviser qualification.

Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.

Qualification gained: Financial Services Customer Adviser L3

Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.

What you'll do

As a Customer Service Apprentice, you’ll be the first point of contact, building strong relationships with new and existing customers, focusing on delivering an excellent experience, helping the organisation meet all its financial goals and achieve positive outcomes. You’ll also be capturing, collating, and preparing management information accurately, following recognised processes and best practices

Day-to-day you’ll be:

• Responding to queries from both customers and internal stakeholders promptly, ensuring information is clear, helpful, and delivered within agreed timelines

• Processing customer and team requests accurately, following approved procedures and meeting agreed turnaround times and service level standards

• Identifying opportunities to remove inefficient processes and suggest improvements for automation or simplification to enhance customer and business outcomes

• Contributing to a positive learning culture and investing time in your own professional development and knowledge sharing with your peers

How we invest in you

Our apprenticeships will support you to learn, grow and build a career you are proud of.

You’ll also get:

• A starting salary of £25,785 pro rata

• Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution

• A fully funded apprenticeship - Financial Services Customer Adviser L3

The skills you'll need

To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.

You’ll also:

• Keep the customer at the centre of everything you do

• Be creative and open to new ideas

• Solve problems proactively and confidently offer solutions

• Use analytical and logical thinking, and adapt well to change

• Plan and organise your work effectively, prioritising your time well

Eligibility

Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.

It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn’t manage to achieve the desired grades or cannot provide evidence of your qualifications, then we’ll support you during your apprenticeship.

You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.

Inclusion and accessibility

We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences.