Junior Technical Writer

Graduate Technical Writer role creating customer documentation, user guides, and help content for Motorola Solutions' cloud-based video security and access control products.

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, Inc. (MSI), we believe that everything starts with safety. Motorola Solutions is a leading global provider of critical communications equipment, public safety software, video security systems, intrusion detection, and access control solutions. With offices worldwide, we exist because we believe that we can create a better, smarter way to deliver public safety, physical security, and access control.

We know that the best way to meet our goals is with a diverse team where everyone’s voice is heard. We are proud that our company comprises many nationalities and cultures, and we’re always looking to increase the variety of ideas and points of view at Motorola Solutions.

Job Description

This role sits within the Global Customer Documentation team, supporting the Video Security & Access Control division of Motorola Solutions. You will help develop, refine, and deliver the clear, accessible information our customers need to successfully deploy and operate our cloud-based video, intrusion, and physical security platforms.
 

This position involves hands-on technical writing, high-level documentation planning, and prioritization across a growing portfolio of products.

In this role, you will make a defining contribution by:

• Writing High-Quality Content: Creating customer-focused technical documentation with clarity, creativity, and precision.

• User-Centric Information Design: Designing attractive, easy-to-navigate user guides and help centers to assist our end users and administrators.

• Quality & Consistency: Peer-reviewing existing and new documentation to maintain top quality and ensure a consistent look, feel, and tone across Motorola Solutions products.

• Cross-Functional Collaboration: Working closely with Engineering, Support, Escalations, and User Experience (UX) teams to help shape our video security, access control, and intrusion detection software solutions.

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Location & Work Model
Our primary office for this team is in Uxbridge, West London. This is a hybrid role, requiring regular onsite presence at our Uxbridge offices.

Basic Requirements

You are not expected to have all of the following skills, but they will be useful in performing your job.

We are looking for someone who:

• Is highly proficient in English with exceptional written communication skills.

• Understands the importance of clear, concise, and easily digestible customer instructions.

• Is a recent graduate or has foundational experience documenting complex technical subjects for non-technical audiences.

• Is confident voicing opinions on product usability, identifying gaps in customer documentation, or pointing out features that are difficult to navigate or document.

We consider it a bonus if you have:

• Experience creating technical graphics, diagrams, or video tutorials.

• A working knowledge of cloud-based software, machine learning, or video surveillance/access control systems.

• Experience utilizing AI tools to enhance writing efficiency and organizational workflows.

• Familiarity with component content management systems (CCMS) or authoring software (e.g., MadCap Flare).

• Experience with markup languages such as HTML and XML.

• Knowledge of version control workflows (ideally Git).

We think you could be a great fit if you are a collaborative team player who thinks holistically, enjoys solving complex problems, and thrives on working autonomously while actively seeking feedback when stuck.
 

All experience levels (including enthusiastic entry-level candidates) will be considered.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get:

• Competitive salary and reward package 

• 25 days holiday entitlement + bank holidays  

• Attractive Pension Scheme

• Free Private Medical Insurance

• Flexible working options 

• Life Assurance  

• Enhanced Maternity and Paternity Pay

• Career development support and wide ranging learning opportunities

• Employee Health and wellbeing support EAP, Wellbeing guidance etc.

• Corporate Social Responsibility Initiatives including support for vounteering days