Apprentice IT Technician

Provide IT support, maintain systems and infrastructure, troubleshoot technical issues, and complete a Level 3 IT Solutions Technician apprenticeship.

At Mitie, we're the UK's leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Joining Mitie means being part of a team that values collaboration, innovation, and the passion to make a difference. We're here to help you kick off your career with purpose, passion, and plenty of support.

Whether you're stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning, and achieving. With us, you'll gain nationally recognised qualifications, real-world experience, and a competitive salary – all while being part of a company that truly cares about its people and the planet.

We're proud to be one of the Top 100 Apprentice Employers in the UK and a leader in creating inclusive workplaces where everyone can shine. Together, we're shaping brighter futures – for you, for our communities, and for our world.

What You'll Be Doing

As our IT Apprentice you will assist our Technology department with IT support, infrastructure maintenance, system configuration and troubleshooting, whilst developing core technical skills and completing a Level 3 apprenticeship within a fast-paced, real-world environment.

 Here's a glimpse of what your journey could include:

• Providing first-line technical support to both internal and external customers; including troubleshooting hardware, software and network issues

• Assisting with the installation, configuration and maintenance of IT equipment

• Supporting the setup and administration of user accounts, permissions and access controls across business systems

• Helping to monitor IT systems, networks and infrastructure to ensure performance, security and availability

• Assisting to maintain and update software, operating systems and security patches

• Supporting cloud-based platforms and services

• Working alongside the wider team across the service desk and projects to support with system upgrades, network improvements and new technology developments

• Assisting with documenting IT processes, systems and troubleshooting guides

• Supporting cybersecurity practices including antivirus management, password policies and incident reporting

• Ensuring all IT support requests are logged, tracked and update through the helpdesk ticketing system

As part of your Apprenticeship, you will be enrolled onto a IT Solutions Technician Level 3 qualification which normally runs for 2 years. You will be fully supported by our partnered training provider, Baltic Training, to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover!

Could you be our next Apprentice?

We're searching for ambitious, driven individuals who are excited about learning and ready to take on new challenges.

To succeed as a Mitie apprentice, you'll need:

• Strong interest in IT and technology with a desire to build a career within the industry

• Excellent time management skills

• Basic understanding of computer hardware, software and networking concepts

• Excellent problem-solving skills and a logical approach to troubleshooting

• Willingness to learn and develop new technical skills

• Excellent communication skills, both written and verbal

• Dedication to completing your apprenticeship and growing with Mitie.

• GCSEs in Maths and English (Grades 4-9 or equivalent) or Scottish National 5 certificates (Grade A-C). Certificates must be provided at the interview stage.

Our market-leading offering provides you with benefits that suit your lifestyle.