Business Support Apprentice

18-month Business Support Apprentice role providing administrative support to Mears Group’s responsive repairs team while developing business administration, communication, data management, and office skills.

Training provider:

You will join Mears Group in the week commencing 03/08/2026. The programme has an expected duration of approximately 18 months

About apprenticeships at Mears Group:

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.

All our Apprentices are paid above the national minimum wage, and you’ll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people’s homes, getting involved in community projects and improving people’s lives by being customer focused.

What does a life as a Business Administration Apprentice look like?

As a Business Support Apprentice within our Brent branch your main duties will be to listen, observe and participate in a range of tasks which will enable you gain new skills and knowledge that contribute to the successful achievement of the apprenticeship programme.

A Business Support Apprentice will provide administration support to our responsive repairs Team . The duties include admin duties, working alongside the Planning Team, commercial team office duties, filing and photocopying,

The apprenticeship course will cover the following: -

• Introduction to business administration within an housing environment

• Developing effective communication skills, including answering phone calls and responding to emails professionally

• Providing reception support and dealing with internal and external enquiries

• Administrative and office support skills, including filing, photocopying, and document management

• Data input and maintaining accurate records on internal systems

• Understanding confidentiality, data protection, and professional standards

• Supporting the team with day-to-day operational tasks

• Learning how the wider accommodation team operates and how departments work together

• Developing organisational and time-management skills in a busy office environment

• Building confidence in using office IT systems and software

What do you need to be a successful applicant: -

• GCSEs in English and maths at grade 4 or above

• The ability to travel to your college provider and to your branch when required

• You will need to live within E1, E14, E2, E3 postcodes

• A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks

• Strong communication skills

• Ability to build and maintain positive customer and client relationships

• Please note due to the nature of the role, successful applicants must complete a basic maths and English assessment

What you will get:

• Laptop and phone supplied

• An industry‑recognised qualification

• 25 days’ annual leave, plus bank holidays

• £250 contribution towards driving lessons

• Annual Mears Fun Day - a company‑wide celebration as a thank‑you from the Executive Team

• Support from Mears Group Apprentice Ambassadors

• Apprenticeship events and reward trips

• Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye‑test vouchers, ShareSave scheme, and more