Business Administration Apprentice

Business Support Administrator Apprenticeship focused on administration, customer service, communication, data entry, reporting, and office support within Mears’ housing and repairs teams. You’ll work with clients, contractors, and internal teams while developing business administration skills.

About apprenticeships at Mears Group:

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.

All our Apprentices are paid above the national minimum wage, and you’ll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as organising  repairs in people’s homes, getting involved in community projects and improving people’s lives by being customer focused.

What does a life as an Business Support Administrator look like?

As a Business Support Apprentice, you will be developing within the role guided by your mentor. The role will be based within our Administration teams within Birmingham and you will be working alongside the teams supporting the Voids Contract or  the Responsive Repairs Contract.

You will be involved in lots of different duties including, liaising, and communicating with stakeholders, clients and contractors, compile reports, answering queries, complaints and compliments via email or phone, undertake administrative takes such as typing up notes and attending meetings.

The apprenticeship course will cover the following: -

• Introduction to business administration within an accommodation and housing environment

• Developing effective communication skills, including answering phone calls and responding to emails professionally

• Providing reception support and dealing with internal and external enquiries

• Administrative and office support skills, including filing, photocopying, and document management

• Data input and maintaining accurate records on internal systems

• Understanding confidentiality, data protection, and professional standards

• Supporting the Accommodation team with day-to-day operational tasks

• Learning how the wider accommodation team operates and how departments work together

• Developing organisational and time-management skills in a busy office environment

• Building confidence in using office IT systems and software

What do you need to be a successful applicant: -

• Required to get to branch

• A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks

• Strong communication skills

• Ability to build and maintain positive customer and client relationships

• Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment

What you will get:

• Chromebook, and uniform supplied

• An industry‑recognised qualification

• 25 days’ annual leave, plus bank holidays

• £250 contribution towards driving lessons

• Annual Mears Fun Day - a company‑wide celebration as a thank‑you from the Executive Team

• Support from Mears Group Apprentice Ambassadors

• Apprenticeship events and reward trips

• Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye‑test vouchers, ShareSave scheme, and more

A bit about us.

Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group’s expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities.

Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our ‘Red Thread’ – the common values we share that make us what we are.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.