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Customer Care Apprentice focused on order processing, customer queries, dispute resolution, and coordination between Customer Care, Supply Chain, and the Distribution Centre.
Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life As a Customer Care Apprentice reporting to the Customer Care Manager, you will ensure our products reach customers seamlessly.
You will:
Order Management: Process customer orders and credits; resolve errors to ensure on-time delivery.
Customer Relations: Manage queries and disputes, collaborating with internal teams to resolve them.
Collaboration: Coordinate information between Customer Care, Customer Supply Chain, and the Distribution Centre.
We Are Looking For An analytical, proactive collaborator with high attention to detail.
Customer Care Management & order processing.
Problem Solving & query resolution.
Effective Communication with stakeholders.
Attention to Detail & accuracy.
Eligibility: No prior degree; GCSE English & Maths (Grade C/4+); BBC at A-Level (or equivalent).
What’s In It For You
A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
Real responsibility from day 1, there’s no sitting on the side-lines at L’Oréal
An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference
Who We Are
Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fuelled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
How to apply
Apply directly through the company website. Clicking the link below will open the application page in a new window.
Location: Paris, France
Industry: Beauty & Wellness
Leading the world in beauty and pioneering the world of beauty tech; we are 86K employees across 150 countries on five continents. Our 36 international brands are divided into four unique Divisions: Luxe, Consumer Products, Dermatological Beauty, and Professional Products. Our 36 international brands include Kiehl’s, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Clarisonic, Maybelline New York, Essie, Kérastase, IT Cosmetics, Prada Beauty, Biotherm, Shu Uemura, Viktor&Rolf, Maison Martin Margiela, Urban Decay, Redken, Vichy, La Roche-Posay, Diesel, Garnier, L’Oréal Paris, and more. For more than a century, L’Oréal has devoted itself solely to one business: beauty. We want to bring beauty to all people. Our goal is to win over another one billion consumers around the world by innovating and creating cosmetic and skincare products that meet the infinite diversity of their beauty needs and desires. That’s about us… now what about you? You are driven and up for a challenge! You’re passionate about putting your best foot forward, but you’re not afraid to fail either. You love to learn, grow and make an impact on the world. You can be an intern, or at a senior level position, we’re always looking for new people to join our teams. If you are ready to take charge of your career and join us, you’re one click away: https://careers.loreal.com/en_US/content Interested about our quest to the next billion consumers, follow us here to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Freedom to go beyond, that’s the beauty of L’Oréal.
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