APPRENTICESHIP - Road Logistics - Expo & Events Team

Kuehne+Nagel offers a 2-year Business Administration Apprenticeship in Expo & Events Logistics, supporting sales, customer service, pricing, invoicing, and coordination of international exhibition shipments within a fast-paced logistics environment.

It's more than a job

With us, you will get to know the diverse world of logistics. Whether it's delivering equipment for our favorite sport or transporting sensitive components for the smartphones we use every day – you make an important contribution to life's small and big moments. Your work at Kuehne+Nagel has more impact than you can imagine.

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Are you looking for a challenging and rewarding career? Look no further!  Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants.

Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient. 

At Kuehne + Nagel we provide logistics solutions for business customers across the globe. We ensure that their goods are transported efficiently and reliability by air, sea, road and rail to where they need to be, meeting the unique needs to each and everyone of our customers.

We are currently seeking a motivated and enthusiastic individual to join our Expo & Events Road Logistics team in Birmingham. Our Expo and Events team at Kuehne+Nagel provides comprehensive logistics solutions for Exhibitions and Events worldwide. We support Exhibitors and contractors with all logistics needs, from customs and shipping to forklifts for loading/unloading and storage of empty cases during their shows.

This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

How you create impact

Our 24-month Apprenticeship programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the Business Administration Level 3 apprenticeship qualification.

As part of the team you will be providing support to our sales and business development team with a strong focus on customer service. You’ll likely be the first person that the customer engages with when they get in touch with Kuehne+Nagel, so a proactive, prompt, friendly but professional response is a must.

You’ll manage the initial client relationship and work with the team to close the business, before handing over to our operational colleagues to deliver the service.

You’ll be learning how to…

• Handle different types of customer enquiries via air, sea and road

• Source & procure prices from an array of different specialist suppliers, understanding how each one fits into an event cycle

• Build and strengthen customer relationships to ensure rebooking

• Support the international team in coordinating information to help ensure all critical information and elements (i.e. documentation) are present when arranging shipments.  

• Liaise with all relevant parties to ensure that customer expectations are met during the shipment cycle 

• Respond on time to teams requests, and manage any issues that may arise

• Support communication with internal teams, to align on event objectives and logistics.

• Assist in tracking event expenses and managing budgets, ensuring cost-effective solutions.

• Handle queries from colleagues and suppliers 

• Support the team in handling finance support requests including raising, tracking and issuing invoices to customers

What we would like you to bring

The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 – 9 / A*-D including Maths & English)

Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills is important, and you will need the ability to multitask and be a self-starter.

Previous use of Microsoft Outlook and Excel is beneficial.

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you.

What's in it for you

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,600 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that’s not all! You will also receive attractive benefits and an Apprentice NUS discount card.

Good to know

Key Information:

• Apprenticeship Contract: Fixed Term 2 years  

• Working hours: Monday – Friday  8.30am – 5.00pm

• Place of work: Onsite