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An IT Service Desk Graduate role at Ipsum providing first-line technical support, managing IT incidents, and assisting users while developing core IT support skills.
What’s in it for you…
We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job - you’re starting a career with real support behind it.
25 annual leave plus bank holidays with the option to buy more
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more!
Life assurance cover
Long service recognition
Active local social committees
Regular social events
Paid volunteering opportunities in your community
About the role…
As part of the IT Service Desk team, you will support the delivery of first‑line IT support across the business, acting as an initial point of contact for users requiring assistance. You will respond to incidents and service requests, provide day‑to‑day IT support and user training, and ensure all issues are logged, managed, and resolved in line with IT Service Management (ITSM) best practices.
Working collaboratively with the wider Service Desk, you will help maintain quality and performance standards, contributing to a responsive, efficient, and customer‑focused IT service that supports the organisation’s ongoing operations and objectives.
As a IT Service Desk Graduate you will …
Provide first‑line IT support as part of the IT Service Desk, delivering a customer‑focused service in line with ITSM best practices. Log, manage, and progress incidents and service requests accurately within the ITSM tool, taking ownership through agreed ITIL processes and working towards SLA targets.
Contribute to team performance and quality standards, ensuring support is available during operational hours and escalating issues appropriately. Maintain and update the IT knowledgebase, producing clear technical documentation and user‑friendly support guides.
Work collaboratively with the wider IT team and Service Desk Manager, supporting service improvements, customer feedback initiatives, and day‑to‑day IT operations while adhering to all IT and company policies.
About you…
You’ll be a graduate or soon‑to‑be graduate with a Bachelor’s degree (or expected degree) in IT, Computer Science, or a related subject, and most importantly - a clear enthusiasm for building a career in IT support. Any exposure to IT support through internships, placements, part‑time or voluntary roles is beneficial, but not essential; a genuine passion for technology and learning will be equally valued.
You’ll have a basic grounding in IT fundamentals, including Windows operating systems, Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive), cloud concepts such as Microsoft Entra ID, networking basics, mobile device management, and core security principles.
With good problem‑solving and organisational skills, strong communication, and a customer‑focused approach, you’ll be comfortable working independently or with minimal supervision while delivering friendly, effective support to users.
How to apply
Apply directly through the company website. Clicking the link below will open the application page in a new window.
Location: UK wide
Industry: Engineering
At Ipsum, we provide specialist infrastructure services across the UK’s regulated water and energy companies and private sector businesses. We work with our customers to maintain, optimise and develop their above and below ground assets to ensure security and resilience, and with our smart systems and ways of working, we ensure we deliver on time, on budget and safely. At Ipsum, we develop long-term working relationships with our customers by providing essential utility services on both public and private networks. We have many long-term contracts and framework arrangements in place which are built upon great customer service, safe working practices and the ability to flex and deploy specialist skillsets at short notice. The growth of Ipsum has been built upon our people and our ability to meet the demanding and ever-changing needs of our customers. The UK utility sector is evolving and expanding to meet increasing customer demand, regulatory-driven outcomes and to exploit new innovative technologies, at Ipsum we will continue to grow in this sector by being a reliable, flexible and agile service partner that helps customers meet these new challenges. As we know, utility service provision is not a 9 to 5 business, our customers don’t switch off their networks or assets at night, or at the weekends, or on holidays, or when things are quiet. They need them to work round the clock – and we at Ipsum are right beside them 24/7 to make sure they do. We pride ourselves in providing specialist scheduled maintenance services, being able to respond to an individual call-out or mobilise onto a major upgrade project and that our customers can rely on Ipsum 24/7/365.
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