Completions Apprentice

Completions Apprentice supporting utility records, documentation, data accuracy and compliance administration across water, gas and electric services.

The Role:

The Completions Apprentice will support the Completions Team Leader and wider completions team with day-to-day administrative tasks within the compliance team. The role is designed to help the apprentice develop practical workplace skills, build confidence and gain knowledge of records, utility documentation and compliance processes.

Working with guidance and support, the apprentice will assist with checking records for accuracy, updating relevant systems and spreadsheets, responding to records queries and helping ensure information is sent to the correct utility companies or network adopters. This role will also involve liaising with colleagues across departments to help progress outstanding actions and maintain accurate, up-to-date records.

Key Responsibilities:

• Ensure reports are kept fully up to date by liaising with departments to resolve outstanding actions and providing weekly updates.

• Respond to incoming records queries received through the records inbox.

• Review water, gas and electric service cards to ensure they are completed in line with utility company specifications.

• Check that all dimensions and asset details are accurate on water, gas and electric as-laid records

• Update Solutions Domain for water, gas, electric and including service completion dates and meter serial numbers.

• Provide documentation for each individual plot attached to service job cards or mains packs and issue it to the relevant network adopter.

• Review the monthly missing records spreadsheet, recover records where possible, and investigate any outstanding missing records.

• Take responsibility for personal health, safety and wellbeing, and carry out the health and safety duties and responsibilities associated with the role.

• Treat all employees, customers and stakeholders with dignity and respect.

• Carry out any other reasonable and necessary duties within the remit of the role. The nature of the duties may change and develop according to the needs of the organisation.

What You'll Need:

Experience / Knowledge

• Able to organise workload, follow instructions and manage priorities with support, ensuring tasks are completed accurately and on time.

• Good communication skills, with the confidence to ask questions, seek clarification and communicate clearly and professionally with colleagues and stakeholders.

• Basic IT skills, including confidence using Microsoft Office applications, with a willingness to develop system knowledge through training.

• Strong attention to detail and a careful approach to checking records, data and documentation.

• Positive attitude to learning, with a willingness to develop knowledge of completions, records, utilities and compliance processes.

• Reliable, proactive and able to work as part of a team while developing confidence to work independently on routine tasks.

Education / Qualifications

• GCSEs (or equivalent) in English and Maths are desirable.

• Willingness to complete any required apprenticeship learning and functional skills training where applicable.

What You'll Get:

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days

• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options

• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents

• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers

• Professional Development: Hands-on training and ongoing career development opportunities

• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more

• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.