Application Support Consultant (Graduate / Early Careers)

Entry-level Customer Support role resolving software issues, assisting customers with platform configuration, documenting incidents, and supporting product knowledge development, with progression opportunities into Customer Success, Account Management, or Implementation.

If you’re early in your career, curious about how software works, and you like solving problems for people, this role is a strong place to start. You’ll join our support team, learn our platform inside out, and build the foundations to move into roles like Customer Success, Account Management or Implementation as you grow with us.

You don’t need years of experience. We care more about how you think, how you communicate, and how much you want to learn.

About IMP Software

IMP Software was founded by financial experts and former multi-academy trust (MAT) professionals who knew first-hand how hard MAT finance can be. We build the only budgeting, forecasting and reporting platform designed specifically for multi-academy trusts. In under five years we’ve gone from a standing start to being used by most of the country’s large trusts.

We’re a team of around 140 people who care about the product and about each other. We know our success depends on hiring good people and keeping them, so we invest in progression, flexibility and funded development. The culture is respectful, supportive and fun.

What you’ll be doing

• Answering customer queries through live chat and tickets, and seeing them through to a resolution

• Investigating issues, working out what’s going wrong, and fixing it or escalating it to the right person with clear communication throughout

• Logging incidents accurately, with replication steps and expected outcomes, so our developers can resolve them quickly

• Spotting gaps or errors in our user guides and AI-generated responses, and feeding back to the team who own them so customers always get accurate, up-to-date answers

• Configuring application settings to match each customer’s needs

• Taking ownership of your own learning: digging into new products and features as they launch, using everything available to you, and making yourself the go-to expert

• Helping out across the team wherever you’re needed. It’s a growing business, so there’s always something new to get stuck into

What you’ll learn

• How a fast-growing B2B SaaS business works from the inside

• Technical troubleshooting and how software is built and released

• The world of school and MAT finance, a specialist area that makes you valuable

• How to communicate clearly with customers, including senior finance professionals

• A strong grounding in our platform, which is the best starting point for progressing into other roles in the business, such as Customer Success, Account Management or Implementation

Who we’re looking for

• A logical thinker who enjoys working through a problem until it’s solved

• Self-motivated, the kind of person who figures things out rather than waiting to be shown

• A person who genuinely wants to help customers and puts them first

• A clear communicator, both in writing (chat and email) and on a call

• Able to explain things simply and clearly to customers of all levels

• Comfortable using Excel

• Hungry to learn and keen to develop with us

Nice to have, but not essential

• A degree or recent graduate background (any subject)

• Experience in a customer-facing role, including part-time, retail or hospitality work

• An interest in finance, education or technology

What you’ll get

• 27 days’ holiday plus bank holidays, with the option to buy up to 5 more

• Funded and encouraged CPD, because we want you to grow

• Remote-first flexible working, with a broadband allowance and home office stipend

• Regular team socials

• AXA health insurance, including dental, optical and mental health cover

• Enhanced maternity and paternity leave

• Life assurance (4x basic salary)