ECT Service Operations - Internship

Job Description Summary

Service Operations opportunity based in Chalfont-St-Giles for a leading global medical technology company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients.

We are looking to identify individuals seeking opportunity in a global organization which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to drive outcomes that make a difference.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.

In our Service Operations Trainee programme, we provide rotation/learning within Service Operations Departments: Business Operations, Service Centre & Planning and Logistics for Healthcare Systems.

You will be responsible for:

• Working closely with customers (med tech staff: Doctors, Radiographers, etc.) and field service engineers on equipment status issues and coordinate engineer service repairs and maintenance (take calls, books jobs/FSE, order parts, customer/service engineers escalations, etc.)
• Be responsible for coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools and transport. Duties will include escalations of parts as well as problem solving/managing courier problems
• Ensure first class execution of customer service contracts and non contract (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc.)

Willing to work in a fast-paced, target driven Customer Service environment and ability to go the extra mile to deliver a high level of customer satisfaction.

Requirements

• Strong user IT skills. Excel/working with data is an advantage. Metrics, KPI driven
• Good written and verbal communication in English
• Comfortable with change, working under pressure, prioritizing and delivering against deadlines. Problem-solving skills with the ability to think outside the box
• Solutions seeking/can do attitude ...able to show initiative, ownership and leadership
• Confidence and self-assurance with willingness to listen, learn and develop further.
• Team player.

Desired Characteristics

• College or University education desirable but not essential for the right candidate.
• Some experience of working in Customer facing environment desirable.
• Strong stakeholder management and relationship building skills.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.