Location: Glasgow, Scotland
Contract:
Salary: Not specified
Work type: Not specified
Posted: Today
Deadline: Open
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GAP Group is hiring graduates for its Customer Experience Graduate Programme in Glasgow, where participants will support customer service operations, improve customer journeys, and develop commercial and operational skills within the National Hiredesk team.
The Role
If you're a graduate with strong communication skills, a proactive mindset, and an interest in how effective customer service operations work at scale, this is an opportunity to build a solid foundation for a long term career in customer experience.
We're looking for motivated graduates to join our Customer Experience Graduate Programme, designed to fast track your professional development, build your understanding of customer service operations, and give you the skills and confidence to make a real impact within a fast paced, customer focused environment.
You don't need a specific degree discipline to apply. What matters most is your enthusiasm for delivering excellent service, your willingness to learn, and your motivation to develop professionally. The role offers wide ranging exposure to customer interactions and operational processes, supporting the development of practical, commercially relevant capability.
Based in Glasgow, you'll gain hands on experience across key aspects of customer experience and service delivery, working at the heart of our National Hiredesk. By the end of the programme, you'll have a strong understanding of how customer experience drives business performance - and the skills to help shape it.
About You
What You'll Be Doing
• Developing a deep understanding of GAP one, our National Hiredesk, and how it supports customers and depots nationwide
• Handling customer enquiries and supporting end‑to‑end hire processes while delivering a professional, positive service experience
• Learning how service performance is measured, including customer feedback, service levels, and operational KPIs
• Identifying opportunities to improve customer journeys, processes, and ways of working
• Supporting customer experience initiatives and projects that directly impact service quality and customer satisfaction
• Building strong communication, problem‑solving, and decision‑making skills in a fast‑paced environment
What You'll Bring
We're looking for graduates who are excited about starting a career in customer experience and service operations, including:
• A degree in any discipline
• A genuine interest in customer experience, service excellence, and how businesses support customers at scale
• Strong communication skills - confident, clear, and professional when dealing with customers and colleagues
• A positive, proactive mindset with the ability to solve problems and think on your feet
• Strong attention to detail and a willingness to learn new systems and processes
• A team focused attitude with the ability to thrive in a busy, fast paced environment
About Us
Why Join GAP?
You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family-run business with over 50 years of experience, we believe in doing things the right way.
That means:
• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
If you're ready to start your career in customer experience and want to be part of a team that makes a difference every day, we'd love to hear from you. Upload your CV and complete our short application - we'll take it from there.
We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.
How to apply
Apply directly through the company website. Clicking the link below will open the application page in a new window.
Location: Glasgow, UK
Industry: Construction
GAP Hire Solutions is the UK’s largest independent equipment rental company, hiring out an extensive range of equipment to industries including construction, utilities, civil engineering and events. In recent years, GAP has focused on a diversification strategy that has seen the company grow from its traditional Plant & Tool hire roots to a multi-service offering with ten divisions, providing customers with a complete hire solution. The company now has almost 200 locations and employs more than 2,000 employees throughout the UK. GAP’s ten divisions comprise Plant Hire, Tool Hire, Lifting & TIC, Non-Mechanical, Trenching & Shoring, Survey & Safety Hire, Pump Services, Welfare Services, Tanker Services & Event Services. GAP also offers our customers additional services such as their Test, Inspect and Certify (TIC) service where our engineers test and inspect all lifting equipment to ensure compliance and safety, even if it has not been hired from GAP. Additionally, through their GAP one facility, a specialised team offers bespoke managed services suited to individual customer needs. GAP was established in 1969 by Gordon Anderson and the company is still family-owned and run by his sons Douglas and Iain. GAP’s aim is simple – to make our customers lives easier by providing market-leading equipment and exceptional service. With values such as trust, integrity and honesty underpinning our nationwide operations, the third generation of the family is now involved in the business. GAP’s vision is to be the UK’s most innovative hire solutions provider, with a focus on reducing our environmental impact on the world. This means GAP invests heavily in innovative eco-products and green technologies. GAP proactively works with our suppliers to develop greener products, advise our customers on best practice and implement environmentally friendly processes.
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