Trainee Credit Controller

This entry-level credit control role focuses on monitoring tenant payments, managing rent arrears cases, and proactively communicating across channels to protect landlords' income and cash flow.

About The Role

One of the most valuable services provided by Foxtons’ Property Management and Lettings Support team is the effective collection of rent. This function plays a key role in protecting our landlords’ income, requiring a proactive, analytical approach to managing arrears, mitigating risk, and resolving complex financial situations.

As an Entry Level Credit Controller, you will play an important role in maintaining the financial performance of our portfolio and supporting the strong relationships we build with our landlord clients. You will be responsible for monitoring incoming payments, managing arrears cases, and ensuring cash flow is protected.

This role offers a hands-on introduction to credit control within a fast-paced, client-focused environment, where accuracy, accountability, and commercial awareness are essential.

Through structured training and ongoing development, you will build a solid foundation in credit management, collections strategy, and the legal framework surrounding rent arrears. This is an excellent opportunity for a recent graduate or someone with a finance-related background looking to develop practical experience and specialist expertise within a well-established organisation.

Key Responsibilities
- Proactively contact tenants at regular, structured intervals via phone, email, and SMS to address overdue rent, identify root causes, and secure payment
- Monitor and manage arrears accounts, ensuring all actions align with company procedures and regulatory requirements
- Maintain accurate records of all communications and account activity to support potential legal proceedings
- Support court processes where required, providing clear and accurate documentation and evidence
- Liaise with landlords, providing regular updates and clear financial insights on arrears cases
- Explain processes, timelines, and resolution options in a clear and professional manner

What We’re Looking For
A degree in Finance, Accounting, Economics or a related discipline (or equivalent experience)
Strong numerical and analytical skills, with attention to detail
A proactive, problem-solving mindset and ability to manage competing priorities
Confident communication skills, both written and verbal
A genuine interest in developing a career within finance, credit control, or financial operations

What We Offer
- Structured career progression based on performance, capability, and attitude - not tenure
- Ongoing training and professional development, with opportunities to build specialist expertise
- Exposure to real-world financial processes and client management from day one
- Equity, Diversity & Inclusion networks supported by Foxtons-funded initiatives and events
- One paid volunteering day per year for a charity of your choice
- A comprehensive wellbeing package, including enhanced sick pay, confidential counselling, Mental Health -First Aiders, and access to a coaching platform
- Enhanced parental leave policies and pension scheme

Location & Working Arrangement
This role is based at our Worcester office (WR4), with excellent transport links and free onsite parking. Following your initial induction, you will benefit from a hybrid working pattern, including one day per week working from home.

About You

• Strong organisational skills with excellent attention to detail

• Confident and professional communicator, able to engage with a wide range of stakeholders across multiple channels

• Resilient and solutions-focused, with the ability to manage challenging situations effectively

• Motivated, proactive, and driven to deliver high-quality service

No prior experience in the property industry is required. We provide comprehensive, industry-leading training and continuous development opportunities. Previous experience in a professional customer service environment is beneficial but not essential. We are primarily looking for individuals with the right mindset, ambition, and determination to succeed.

About Us

As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities.

We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.