Graduate - Service Operations

Graduate Service Operations role focused on operational performance, customer experience, commercial optimisation, and continuous improvement. You’ll work with service, engineering, technical and commercial teams while developing leadership skills.

Position Overview:

Launch your career with Finning as a Graduate – Service Operations and develop into a future leader within one of the world's leading providers of Caterpillar equipment and support services.

This graduate opportunity is designed for ambitious individuals who are curious, commercially minded, and motivated to make an impact. Through a structured development programme, you will gain broad exposure to our service operations, learning how we deliver outstanding customer support, drive operational performance, and continuously improve the way we work.

Job Description:

Working alongside experienced operational and technical teams, you will develop your analytical, strategic, and leadership capabilities while contributing to projects that improve operational efficiency, customer experience, and commercial performance. Whether your future career path leads into operations, service leadership, engineering support, or commercial management, you will gain valuable experience across multiple areas of the business.

An interest in engineering, technical industries, or heavy equipment is advantageous, but we welcome graduates from a wide range of degree disciplines who demonstrate the right mindset, behaviours, and potential.

Key Responsibilities:

• Gain an understanding of Finning's service operations and the end-to-end customer lifecycle.

• Support operational teams in delivering safe, efficient, and high-quality service solutions to customers.

• Analyse operational performance data and identify trends, risks, and opportunities for improvement specifically around commercial optimisation.

• Contribute to projects focused on improving customer satisfaction, operational efficiency, and business performance.

• Work collaboratively with service, engineering, technical, and commercial teams to deliver business objectives.

• Support continuous improvement initiatives, including process optimisation, standardisation, and digital transformation activities.

• Assist in developing business insights and recommendations for transformational growth based on operational and customer data.

• Participate in problem-solving activities and help identify practical solutions to operational challenges.

• Build relationships with key stakeholders across the business and develop an understanding of how different functions work together.

• Maintain accurate documentation, reports, and project updates.

Knowledge, Skills & Experience:

Education

• Degree qualified (Level 6 or equivalent) in any discipline.

• We welcome applications from graduates with diverse academic backgrounds who can demonstrate strong analytical, commercial, and interpersonal capabilities.

Skills & Competencies

• Strong commercial awareness and an interest in understanding how operational performance impacts customer outcomes and business success.

• Strategic thinking and the ability to see the bigger picture while balancing short-term and long-term priorities.

• Excellent collaboration and relationship-building skills.

• A proactive and curious mindset with a desire to learn and continuously improve.

• Analytical and data-driven problem-solving ability.

• A customer-focused approach and commitment to delivering high-quality outcomes.

Experience

No prior full-time work experience is required. Relevant experience may include:

• Industrial placements, internships, vacation work, or part-time employment.

• Experience within an engineering, manufacturing, industrial, or technical environment would be advantageous but is not essential.

• Leadership roles in academic, sporting, volunteering, or extracurricular activities.

• Project work involving analysis, problem-solving, or process improvement.

• Experience working collaboratively within teams to achieve shared goals.

What We Offer:

In addition to a competitive salary, bonus, 25 days holiday plus bank holidays, and up to 7% pension contribution, you will benefit from:

• Comprehensive benefits package.

• Development programme focused on leadership, operational, and commercial capability.

• Exposure to senior leaders and cross-functional business teams.

• Opportunities to contribute to real business improvement projects with measurable impact.

• Experience within a global organisation and industry-leading brand.

• A collaborative, inclusive, and safety-focused working environment.

At Finning, we are looking for future leaders with the potential to influence, collaborate, and drive positive change. If you are commercially minded, eager to learn, and excited by the opportunity to make a real business impact, we would love to hear from you.